Summary
Overview
Work History
Education
Timeline
Generic

Dawnette Diltz

Head Of Operations Manager
Loveland,CO

Summary

Head of Operations

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Purchasing agent

Resourceful Purchaser efficiently negotiates with vendors to process and create purchase orders to meet supply and demand. Collaborates with vendors to address evolving marketplace needs. Functions under minimal supervision but also excels in team environments to attain sales goals and fulfill customer requests. Results-oriented Sourcing Specialist adept at optimizing processes and delivering high-quality goods to business users on a reliable schedule. Additionally supervised a small team and managed reconciliation of company deposits.


Insurance agent

Driven insurance agent with 7 years of experience offering personalized, courteous service. Well versed at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections.

Insightful Insurance Sales Agent bringing insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Head of Operations Manager

Western Park Management
02.2023 - 06.2024
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Optimized inventory levels by implementing demand forecasting tools and techniques.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Managed crisis situations effectively by developing response plans in advance.
  • Managed vendor relationships, negotiating contracts for maximum value and efficiency.
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Spearheaded continuous improvement projects, resulting in enhanced business performance.

Purchasing Agent

Western Park Management
03.2018 - 02.2023
  • Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Standardized inventory reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Handled customs clearances and documentation to deliver goods in compliance with laws and regulations.
  • Adjusted procedures to maximize department effectiveness.
  • Reviewed proposals, qualified vendors and recommended optimal suppliers.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Performed monthly reconciliation of open purchasing orders.

Home School Instructor

Self
08.2016 - 06.2018
  • Applied various teaching aids to minimize learning gaps and instruct and motivate my children.
  • Adapted teaching methods and lesson plans to changing student needs.

Insurance Agent

American Family Insurance Company
08.2013 - 05.2015
  • Sold auto, home insurance products to individuals within assigned territory.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Finalized sales and collected necessary deposits.

Insurance Agent/Office Assistant

The Insurance Center
05.2007 - 07.2013
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate of Arts - General Studies

Red Rocks Community College
Denver, CO
05.2001 -

Some College (No Degree) - General Studies

Fort Lewis College
Durango, CO
08.1992 - 01.1993

Certified Phlebotomy Technician - Phlebotomy

Front Range Community College
Fort Collins, CO
01.2024 - Current

BLS Certification - Basic Life Support (BLS)

Stat CPR
Loveland, CO
05.2001 -

Timeline

Certified Phlebotomy Technician - Phlebotomy

Front Range Community College
01.2024 - Current

Head of Operations Manager

Western Park Management
02.2023 - 06.2024

Purchasing Agent

Western Park Management
03.2018 - 02.2023

Home School Instructor

Self
08.2016 - 06.2018

Insurance Agent

American Family Insurance Company
08.2013 - 05.2015

Insurance Agent/Office Assistant

The Insurance Center
05.2007 - 07.2013

Associate of Arts - General Studies

Red Rocks Community College
05.2001 -

BLS Certification - Basic Life Support (BLS)

Stat CPR
05.2001 -

Some College (No Degree) - General Studies

Fort Lewis College
08.1992 - 01.1993
Dawnette DiltzHead Of Operations Manager