Dawn Gauna
Santee,CA
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Physician Shadow
Voluntary
Iwakuni , FPO
09.2021 - 11.2021
- Evaluated patient histories, complaints and current symptoms.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions
- Adhered to universal precautions and other appropriate infection control practices.
- Shadowed for 49 hours over time period
- Worked with industry professionals to further drive learning goals.
Medical Appointment Scheduler
Chesapeake General Hospital
Chesapeake , VA
11.2018 - 02.2021
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled and coordinated patients between 2-3 locations and about 10 different imaging machines
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Education
Bachelor of Science - Psychology
05.2018
Skills
- EMR Systems
- Organization and Time Management
- Patient Follow-Up
- Taking Client Histories
- Appointment Scheduling and Confirmation
- Critical Thinking
- Medical Charts and Records
- Staff Leadership
- Medical Terminology Knowledge
- Adaptable and Flexible
Certification
Physical Therapy Aide
AHA BLS Provider
Timeline
Physician Shadow - Voluntary
09.2021 - 11.2021
Medical Appointment Scheduler - Chesapeake General Hospital
11.2018 - 02.2021
Virginia Polytechnic Institute And State - Bachelor of Science, Psychology
Physical Therapy Aide
AHA BLS Provider
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