Alicia Course
Jackson,MS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
24
24
years of professional experience
Work History
Admissions Clerk
Merit Health Central
08.2023 - Current
- Improved applicant satisfaction with timely responses to inquiries and thorough follow-up communication.
- Assisted in achieving higher enrollment numbers by providing exceptional customer service to prospective students and their families.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
Department Supervisor
Old Navy, Gap
11.2020 - 12.2022
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Front Desk Receptionist
Quality Health Care
02.2000 - 02.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Mental Health Technician
Hinds Behavioral Health Services
02.2016 - 04.2019
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Store Manager
MetroPCS Corporate Store
01.2012 - 02.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Forest Hill High School
Jackson, MSAssociate of Arts - Business Communications
Hinds Community College
Raymond, MS07.2018
Skills
- Patient Registration
- Medical Terminology
- Task Prioritization
- Conflict Resolution
- Operations Management
- Supply Ordering
- Store Merchandising
- Employee Training
- Clinical Documentation
- Behavior Management
- Patient Safety Management
- Customer Service
- File Management
Timeline
Admissions Clerk
Merit Health Central
08.2023 - Current
Department Supervisor
Old Navy, Gap
11.2020 - 12.2022
Mental Health Technician
Hinds Behavioral Health Services
02.2016 - 04.2019
Store Manager
MetroPCS Corporate Store
01.2012 - 02.2016
Front Desk Receptionist
Quality Health Care
02.2000 - 02.2021
High School Diploma -
Forest Hill High School
Associate of Arts - Business Communications
Hinds Community College