Dawniel Testa
Portersville,PA
Summary
Accomplished Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Social Intelligence Assistant Manager
ISG
Remote
10.2022 - Current
- Developed a scalable training program, allowing for the efficient training of multiple employees simultaneously.
- Implemented training programs that have demonstrated a significant reduction in return rates and contributed to improved departmental communication
- Enhanced employee confidence through targeted coaching, resulting in a positive impact on work performance
- Contributed to the overall improvement of the business product by fostering a culture of continuous learning and skill development
- Responsible for the training of 70-75 employees, ensuring their development and proficiency in key areas
- Provide coaching and counseling to employees, developing personalized improvement plans to enhance work performance
- Utilized metrics and analytics to assess training needs and devised effective training methods based on data-driven insights
- Managed a dynamic training team, offering support and leadership to ensure the successful execution of training programs.
- Created policies and an investigator handbook.
Quality Assurance Specialist
ISG
Remote
10.2021 - Current
- Ensured a quality product through team collaboration and individual efforts
- Implemented company policies, procedures, and content effectively and within timelines.
Senior FirstLook Investigator
ISG
Remote
05.2019 - Current
- Utilized Open-Source Intelligence resources and coding for comprehensive investigations
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Prepared detailed investigation reports for various categories including Worker’s compensation, Auto Liability, Fraud, and Special assignments.
Social Intelligence Training Manager
ISG
Remote
07.2022 - 10.2022
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
DIGG-iT Investigator
Litigation Solutions
Pittsburgh, PA
08.2010 - 05.2019
- Handled investigations covering liability, fraud, worker compensation, and pre-employment
- Utilized deep web techniques for internet history and public records examination
- Assisted in enhancing surveillance efforts and providing clients with greater knowledge.
Manager
DoubleTree by Hilton
Pittsburgh, PA
12.2008 - 04.2013
- Oversaw front and back of house operations, financials, employee counseling, scheduling, and evaluations
- Managed emergency situations, staff, service recovery, and hotel procedure improvements.
Investigative Research Supervisor
Litigation Solutions
Pittsburgh, PA
12.2011 - 12.2012
- Supervised and reviewed reports for accuracy and content
- Communicated with national clients, ensured quality reports, and handled new hires training.
- Created and collaborated in developing a handbook for new investigators.
Police Officer
STPD
New Castle, PA
09.1999 - 09.2009
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Education
Bachelor's of Science - Criminal Justice/Police Science/Law
Point Park University
01.2008
Act 120 Police Academy - Law
Indiana University of Pennsylvania
01.1996
Skills
- Fraud Detection
- Statistical Analysis
- Team Leadership
- Decision Making
- Information Retrieval
- Artificial Intelligence
- Project Management
- Staff Development
- Policy Implementation
- Performance Management
volunteering
STPD Underage Drinking Program, 01/2004-08/2009,
Program Coordinator, Taught program to at-risk youth, focusing on alcohol dangers and decision-making.
Honors
- ISG Bronze award, 12/2023
- ISG Bronze award, 5/2023
- Manager of Quarter 2010, DoubleTree by Hilton
- Award from M.A.D.D. for Outstanding Service 2004
- DUI Enforcement Citation from State Representative 2004
- Award of Merit as Police Officer in 2001 and 2003.
licenses/certifications
- I have attained over 650 hours of training during my law enforcement and Hospitality career. In part this training includes, Emergency Management, Internet Crimes, OSHA, Investigations, Interviewing, and case preparation.
Timeline
Social Intelligence Assistant Manager
ISG
10.2022 - Current
Social Intelligence Training Manager
ISG
07.2022 - 10.2022
Quality Assurance Specialist
ISG
10.2021 - Current
Senior FirstLook Investigator
ISG
05.2019 - Current
Investigative Research Supervisor
Litigation Solutions
12.2011 - 12.2012
DIGG-iT Investigator
Litigation Solutions
08.2010 - 05.2019
Manager
DoubleTree by Hilton
12.2008 - 04.2013
Police Officer
STPD
09.1999 - 09.2009
Bachelor's of Science - Criminal Justice/Police Science/Law
Point Park University
Act 120 Police Academy - Law
Indiana University of Pennsylvania