Dawnielle Dowd
Stamford,CT
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
13
13
years of professional experience
Work History
CXC (Customer Experience Colleague)
Macy's
Stamford, CT
03.2026 - Current
- Elevated role with management responsibilities.
- Leading and supporting a team of associates.
- Completing monetary transactions while keeping customers personal information private and confidential.
- Providing high-quality customer service by resolving issues, answering questions, and ensuring a positive experience.
- Self-motivation using a strong sense of personal responsibility.
- Working effectively in fast-paced environment.
- Working independently and collaboratively in a team.
- Proving ability to learn quickly and adapt to new situations.
- Handling escalated customer concerns professionally, achieving high satisfaction.
Model
Self Employed
Tolland, CT
04.2013 - Current
- Filling out paperwork.
- Communicating with others.
- Mentoring peers on effective posing techniques and runway presence for improved performance.
- Developing versatile modeling portfolio showcasing diverse styles and themes.
- Upholding high standards of professionalism in high-stress environment.
Fragrance Sales Associate
Macy's
Stamford, Connecticut
04.2021 - 03.2026
- Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.
- Kept floor and stock areas organized and clean to meet safety and appearance requirements.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Hostess
Courthouse Bar & Grill
Putnam, CT
07.2020 - 01.2021
- Greeted upon entry and seated people at their tables.
- Folded silverware, cleared and cleaned tables.
- Expedited.
- Recorded reservations in the reservation book.
- Answered phone inquiries to schedule and confirm reservations, prepared takeout orders and responded to service questions.
Education
High School Diploma - General Studies
Putnam High School
Putnam, CT2019
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH06-2029
Skills
- Team collaboration
- Efficient organization
- Coordination
- Work ethic
- Effective customer upselling
Timeline
CXC (Customer Experience Colleague)
Macy's
03.2026 - Current
Fragrance Sales Associate
Macy's
04.2021 - 03.2026
Hostess
Courthouse Bar & Grill
07.2020 - 01.2021
Model
Self Employed
04.2013 - Current
High School Diploma - General Studies
Putnam High School
Bachelor of Arts - Graphic Design
Southern New Hampshire University