Dawnielle Maddux
Seal Beach
Summary
Accomplished and energetic individual with a proven history of achievement within the customer service industry. A motivated leader and dedicated team player with strong organizational and prioritization abilities.
Areas of expertise include; Managing without supervision, multitasking effectively, and handling diverse situations while maintaining continuous, positive interaction with the public. Committed to a comfortable yet safe environment for both patrons and team members. Demonstrates leadership by example with adaptability to various shifts and working conditions.
Skilled in administration and safety compliance, consistently achieving high standards while fostering a positive and productive work environment.
Overview
29
29
years of professional experience
Work History
Hairstylist
Self Employed
01.1997 - Current
- Enhanced client satisfaction by providing personalized haircuts for men & women. I specialize in hair loss restoration & solutions through wig, toupee and extension installation. Various services also provided such as color/highlights, bridal styles, and brazilian blowout
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Contract Administrator
Angelus Waterproofing & Restoration, Inc.
01.2018 - 05.2022
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Oversees Project Managers to ensure the fulfillment of contract protocol.
- Ensures smooth transition from job proposal to job completion and close out through legal documentation.
- Prepare and file preliminary notices, coordinate insurance certificates per project, and issuing invoices for billing and final release.
Operations Manager
SportClips Haircuts
05.2011 - 01.2018
- Overseeing and coaching the managers of 4 locations within a 100 mile radius.
- Assisted in recruiting, hiring and training of team members.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Ensure all locations maintain the highest standards of cleanliness and sanitation, with safety always as the top priority.
Bartender Shift Supervisor
Chuy's Baja Grill
02.2008 - 05.2011
- Proficient in mixing, garnishing, and serving a wide variety of cocktails and beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to customer safety.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Education
Associate of Science - Cosmetology
SLO School of Cosmetology
San Luis Obispo, CASkills
- Educational development and training facilitation
- Team leadership
- Client consultation - skilled in active listening to understand needs and provide personalized recommendations
- Client relations management
- Quick learner
- Schedule coordinator
- Time Management
- Suggestive selling
- Administration
- Safety and compliance
Timeline
Contract Administrator
Angelus Waterproofing & Restoration, Inc.
01.2018 - 05.2022
Operations Manager
SportClips Haircuts
05.2011 - 01.2018
Bartender Shift Supervisor
Chuy's Baja Grill
02.2008 - 05.2011
Hairstylist
Self Employed
01.1997 - Current
Associate of Science - Cosmetology
SLO School of Cosmetology
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