Dawnielle Nicole Anchondo
Tucson,United States
Summary
Dynamic professional with a proven track record in Quality Customer Service and Management. Dedicated Individual who has over 20 years of Customer Service experience. Adaptable and driven with a strong work ethic and ability to thrive in a team-based or Individually motivated setting. A hardworking and reliable person committed to identifying and leveraging Opportunities for Advancement.
Overview
29
29
years of professional experience
Work History
Direct Care Worker
United Cerebral Palsy of Southern Arizona
Green Valley, AZ
11.2024 - Current
- Provide attendant care and habilitation for my grandson who has Autism Spectrum Disorder (ASD).
- Teaching personal care activities of daily living, including bathing, dressing, grooming, and toileting.
- Developing strategies for independent living skills such as meal preparation and housekeeping.
Certified Tax Preparer
H & R Block Tax Services
Green Valley, AZ
12.2015 - Current
- Basic Management of everyday office operations to include , Cash handling, deposits.
- Filing and processing Tax Returns and other financial documents per Internal Revenue guidelines.
Program Service Evaluator III
Department of Economic Security DERS
Tucson, AZ
05.2020 - 03.2022
- Interview and make timely determinations for claimants and employers by gathering information and applying program rules and policies for eligibility.
- Assist clients with the completion of online forms, resolving issues and complaints regarding program services, and addressing problems presented by clients. Ability to communicate with hostile clients, and also develop effective working relationships with co-workers, customers, and community resources.
- Review and retrieve information for initial and continued benefits from automated databases, follow up on extra assignments in addition to my assigned workload, and assemble data for required reports.
- Advise clients of their responsibilities in the participation of the program, and refer clients to Community and Social Services for assistance when needed.
- Knowledge of federal, state, and agency statutes, rules, and regulations of the Unemployment Insurance Program; skills in verbal and written communications: interpret applicable law for customer inquiries in English and through Spanish translation.
- Knowledge of mathematical procedures, automated systems entry and retrieval of data, completion of 50 reports, IB-4, and save reports.
Program Service Evaluator II
Department of Economic Security DBME
Tucson, AZ
03.2020 - 05.2020
- Taking new Unemployment claims by phone, answering questions on claim status and resetting of claimants online pins.
Administrative Assistant, Customer Service
State of Arizona Long Term Care Program (ALTCS)
Tucson, AZ
07.2017 - 09.2019
- Took inbound calls for clients in need of long term care assistance.
- Data entry of financial and medical information, setting up clients profiles so determination of eligibility can be made.
- Assisting clients with public resources.
- Filing, faxing, scanning of medical documentation through the HEA program.
- Gathering of Information from clients for financial process and or medical records for medical determinations.
Advanced Consultant/Small Business Owner
Mrs. Dee's Pure Romance
Tucson, AZ
02.2010 - 12.2014
- Conducted adult parties for Women to Educate, Entertain and Empower Women.
- Retail sales via catalog and Internet sales
- Public event booths at the Pima County fairgrounds.
Customer Service Supervisor
Cross Country Automotive Services
Tucson, AZ
03.2007 - 01.2010
- Provided Quality Customer Service for clients in need of Roadside assistance.
- Assisted at the help desk to help other agents assist with escalated calls.
First Assistant Manager
Burger King
Tucson, AZ
04.1996 - 09.2005
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Supervised staff to ensure efficient operation of the store.
- Provided feedback to employees on performance improvement opportunities.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Assisted store manager in hiring and training new employees.
- Performed regular audits of merchandise displays to ensure proper pricing accuracy.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
Education
Tax Preparation
Liberty Tax School
Tucson, AZ01-2014
Medical Office Billing And Coding
Tucson College
Tucson, AZ01-2007
Skills
- Quality Customer Service, Management
- Medical Terminology, basic knowledge of Anatomy and Physiology
- File/Records maintenance, cash handling
- Recruitment and hiring
- Sales forecasting
- Scheduling and planning
- Inventory management
- Employee performance evaluations
- Staff supervision
- Accounts Receivable and follow-up
- Knowledge of ICD-9 and CPT coding guidelines
- HIPPA
- Article 9 Certification
- Notary Public
- CPR/AED/First aide Certification
- Certified Tax Specialist with valid IRS PTIN
Timeline
Direct Care Worker
United Cerebral Palsy of Southern Arizona
11.2024 - Current
Program Service Evaluator III
Department of Economic Security DERS
05.2020 - 03.2022
Program Service Evaluator II
Department of Economic Security DBME
03.2020 - 05.2020
Administrative Assistant, Customer Service
State of Arizona Long Term Care Program (ALTCS)
07.2017 - 09.2019
Certified Tax Preparer
H & R Block Tax Services
12.2015 - Current
Advanced Consultant/Small Business Owner
Mrs. Dee's Pure Romance
02.2010 - 12.2014
Customer Service Supervisor
Cross Country Automotive Services
03.2007 - 01.2010
First Assistant Manager
Burger King
04.1996 - 09.2005
Tax Preparation
Liberty Tax School
Medical Office Billing And Coding
Tucson College
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