Dawnisha Lee
Delanco,NJ
Summary
To secure a position with an organization that will continue to grow with technology and allow me to share my experience as an asset to ensure quality patient care. Also allowing opportunities for advancement and career development through on-the-job training. Taking on new challenges and excelling in obtaining results. 14 years of healthcare administrative experience with a vast working knowledge of all Microsoft office solutions and the use of basic office equipment. Communicate effectively collaborating with team members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Coordinator Radiology Services
Children's Hospital Of Philadelphia, CHOP
06.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented strategic project plans to meet business objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project performance to identify areas of improvement and make adjustments.
Medical Secretary II
Children's Hospital Of Philadelphia, CHOP
01.2017 - 06.2021
- Provided administrative support to the Associate Radiologist in Chief, Radiology Body Imaging Division Chief and group that included maintaining individual files and calendars for each Radiologist utilizing Microsoft Outlook
- Maintained files of all CME credits and certificates
- Ensured all licenses and university appointments were current
- Updated Radiologist CV in FEDS database on a continuous basis
- Coordinated travel and expense approval with the use of Workday software
- Prepared and submitted check requests
- Reviewed Radiologists schedule within department scheduling system Qgenda and verified all vacation request or any clinical schedule request changes were submitted updating Radiologist calendar
- Assisted in the preparation and coordination of Radiology department monthly meetings with scheduling, agenda writing and minute-taking
- Coordinated monthly Radiology department Gastrointestinal case conference preparing and submitting all documentation to the Continuing Medical Education office
- Prepared daily patient case reports utilizing EPIC healthcare system and distributing to Radiology fetal group by email
- Provided support staff with complete information on all radiologist lectures, posters and presentations
- Performed literature searches in Pub Med database and retrieved Radiologist articles
Medical Secretary
University Of Florida Healthcare
02.2007 - 12.2016
- Provided administrative support to the General Neurology Group, Vascular Neurology Fellowship Program Director, Office Manager, Supervisory Nursing and Clinical Staff including maintaining individual files/rosters/calendars and schedules utilizing Microsoft Outlook
- Prepared daily neurology patient reports as needed for tracking purposes
- Arranged physicians travel with submitting necessary leave paperwork
- Reviewed and submitted all physicians clinical schedule change requests through department Matrix scheduling system
- Coordinated General Neurology, Residents and Fellows monthly case conference meeting with preparing and submitting all completed documentation to the Continuing Medical Education office
- Scheduled patient appointments utilizing EPIC healthcare system
- Effectively triaged patient phone calls independently, communicating with external physician offices and insurance carriers relaying / routing messages and correspondence to appropriate staff
Education
Bachelor of Science - Healthcare Administration, Patient Safety&Quality
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Samuel W. Wolfson Senior High School
Jacksonville, FL06.1997
Skills
- Project Management Software
- Regulatory Documentation
- Data Gathering and Analysis
- Database Management
- Process Streamlining
- Microsoft Office
- Complex Problem-Solving
- Staff Leadership
- Team Collaboration
- Delegation
- Active Listening Methods
- Conflict Resolution
Certification
- CAPM - Certified Associate in Project Management (Active) 05/2022, Awarded by the Project Management Institute
- CMA - Certified Medical Assistant 12/1999, Awarded by Sanford Brown College
Research Publications
Peer Reviewed
Hailu TA, Ginader AS, Nigro AM, Lee DD, Sze RW: Walk in my shoes: intradepartmental role shadowing to increase collegiality and wellness in a large pediatric radiology department. Pediatric Radiology 50(4): 476-81, April 2020
Abstract
Hailu T, Ginader A, Nigro A, Lee D, Sze R: Walk in my shoes: interdepartmental role shadowing to develop workplace wellness at a large pediatric Radiology department. Society for Pediatric Radiology Annual Meeting, San Francisco, CA May 2019 Notes: Oral presentation
Timeline
Coordinator Radiology Services
Children's Hospital Of Philadelphia, CHOP
06.2021 - Current
Medical Secretary II
Children's Hospital Of Philadelphia, CHOP
01.2017 - 06.2021
Medical Secretary
University Of Florida Healthcare
02.2007 - 12.2016
Bachelor of Science - Healthcare Administration, Patient Safety&Quality
Southern New Hampshire University
High School Diploma -
Samuel W. Wolfson Senior High School