Dawnisha Watson
Mobile
Summary
Cultivated a welcoming atmosphere through an enthusiastic and personable approach, while maintaining exceptional organizational skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hollis Cobb Associates
3175 Satellite Blvd
08.2023 - Current
- Managed billing inquiries and resolved discrepancies for enhanced customer satisfaction.
- Reviewed billing statements for consistency, implementing corrective actions as necessary.
- Trained new staff on billing procedures and software systems to promote operational efficiency.
- Analyzed billing data to identify trends, recommending improvements to streamline processes.
- Led initiatives to enhance accuracy in billing practices, reducing errors by developing best practices.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Assisted in training new team members on customer service protocols and system navigation.
- Provided accurate information about healthcare plans, benefits, and enrollment processes.
Customer Service Representative
United Healthcare Group
Mobile, AL
01.2022 - 06.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Performed insurance verification, pre-certification and pre-authorization.
Front Desk Receptionist/Care Technician
Palm Garden Retirement Home
Mobile, AL
04.2018 - 01.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
No Degree - Dementia Certification
Nhs
Mobile, ALHigh School Diploma -
Ben C Rain High School
Mobile, AL05.2013
Skills
- Providing insurance informations via hipaa regulations
- Call routing
- Inbound calls /outbound calls
- Conflict management
- Customer assistance and interaction
- Email and telephone decorum
- Correspondence typing
- Customer service
- Computer proficiency
- Scheduling
- Call center operations
Timeline
Customer Service Representative
Hollis Cobb Associates
08.2023 - Current
Customer Service Representative
United Healthcare Group
01.2022 - 06.2023
Front Desk Receptionist/Care Technician
Palm Garden Retirement Home
04.2018 - 01.2022
High School Diploma -
Ben C Rain High School
No Degree - Dementia Certification
Nhs