Dawnita Caeton

Job Summary:

• Schedules advanced imaging studies using computerized scheduling system (Medinformatix).
• Responds to telephone scheduling inquiries and provides knowledgeable and courteous assistance to all clients including patients, referring physicians, co-workers and supervisors.
• Works calmly and efficiently while handling heavy telephone demands.
• Obtains patient’s insurance and demographic information including type of study/order information, and medical history. Obtain authorizations as needed.
• Provides basic explanation of exam, preparation and description of study.
• Work in fax server to review orders and demographics for patients.
• Computer Skills,have knowledge of Word Processing software and Medinformatix; Customer Services experience

• Coordinated efficient routes to avoid delays and optimize schedules.
• Delivered goods and products to customer on time and in excellent condition
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Drove safely in various weather and road conditions to avoid accidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Followed up on delinquent tenants and
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained sufficient number of units market-ready for lease.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated with legal counsel to resolve tenant disputes.
• Worked multiple Property's
• Work well on my own and with others.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Upsold additional products and services to increase revenue.
• Built relationships with customers to encourage repeat business.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Identified and resolved discrepancies and errors in customer accounts.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Set up new sales displays each week with fresh merchandise.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Worked flexible schedule and extra shifts to meet business needs.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Task orientated.
• Opening and closing of offices.
• Customer Services experience
• Works calmly and efficiently while handling heavy telephone demands.
• Completed unit and merchandise inventories.
• Collection payments
• Handling petty cash and
  doing bank runs.
• Handled Auctions.

• Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
• Built lasting relationships with clients through outstanding customer service interactions.
• Exceeded targets by building, directing, and motivating high-performing sales team.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Executed proven strategies to hit sales quota and help company achieve goals.
• Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
• Led sales region to increase sales and boost team morale.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Introduced new products to meet customer demand and increase profits.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Lead truck teams unload.
• Product Merchandising, signage for Merchandise, helps with duties as well
• Executes all store openings and closings,and overnights for price changes, inventory's,moving of areas.
• Customer service, Training of other associates,

returns, cashiering, MOD Key Holder Duties, Handled customers complaints, handled cash and safe duties,

Recovery of whole store and fitting rooms. Basic office and computer skills,Supervise and assists in accurate and efficient processing of customers requests and transactions.

Supervises and works with all department Supervisors and other associates.

Leads team with store work load for daily and weekly plans.

• Upheld proper visual merchandising standards on retail floor and windows.
• Monitor inventory, capacity and movement in retail outlets to maintain optimal levels of stock and resolve inventory discrepancies.
• Refreshed stock in retail shops to keep displays filled.
• Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
• Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
• Processed payments for rental equipment, recreation activities and retail sales.
• Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
• Monitored merchandising, organization and appearance of wholesale and retail counters.

• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Monitored cashiers' work and balanced registers to maintain strong financial controls.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Researched issues to obtain appropriate answers to customer inquiries.
• Trained team members in successful strategies to meet operational and sales targets.
• Submitted reports to senior management to aid in business decision-making and planning.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Trained newly hired sales team in upselling techniques.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Trained and oriented associates to maximize team performance.
• Entered and priced inventory to assist with efficient restocking.
• Coordinated merchandising displays, signage and sales enablement.
• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Engaged associates in daily operations through open communication and upbeat team meetings.
• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Promptly responded to inquiries and requests from prospective customers.
• Implemented and developed customer service training processes.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Responded proactively and positively to rapid change.
• Cross-trained and backed up other customer service managers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Increased efficiency and team productivity by promoting operational best practices.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Adhered to professional house cleaning checklist.
• Verified cleanliness and organization of storage areas and carts.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Worked on cleaning team to service hotels, offices, and other commercial buildings.
• Washed and put away kitchen dishes, utensils and glassware.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Sorted, laundered and put away various laundry items.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Handled requests for extra linens, toiletries and other supplies.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Dusted picture frames and wall hangings with cloth.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.