Dawn Kemp
Spartanburg,SC
Summary
Delivered exceptional customer service through effective communication and problem-solving skills in high-pressure environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Probate Clerk
Spartanburg Courthouse
Spartanburg, SC
01.2020 - Current
- Processed probate filings to ensure compliance with legal standards and accuracy of documentation.
- Coordinated communication among courts, attorneys, and the public for timely case updates.
- Trained team members on procedures for handling various probate estates to ensure compliance and efficiency.
- Assisted in managing case files to enhance organization and retrieval efficiency.
Receptionist
Carolina Orthopaedic & Neurosurgical Associates
Spartanburg, SC
03.2024 - 01.2026
- Responded to inquiries from clients and employees promptly, providing accurate information or directing to appropriate resources to enhance service quality.
- Scheduled appointments and maintained calendars for multiple executives, facilitating effective time management and streamlined operations.
- Managed high volume of incoming calls, efficiently routing to appropriate departments to ensure swift resolution of inquiries.
Claims Customer Service Advocate II
Bchs of South Carolina
Greenville, SC
10.2023 - 03.2024
- Delivered exceptional customer service to policyholders, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Investigated escalated customer complaints thoroughly and identified appropriate solutions within company guidelines, improving customer retention.
- Engaged in ongoing training sessions to remain knowledgeable about insurance regulations, products, and industry best practices, ensuring compliance and informed assistance.
Contract Specialist
Xpo Logistics/RXO Logistics
East Syracuse, NY
06.2015 - 03.2021
- Monitored construction sites to ensure compliance with environmental regulations and sustainability initiatives, contributing to project integrity.
- Reviewed and approved subcontractor safety plans, ensuring adherence to company standards and promoting a culture of safety.
- Maintained accurate records of safety inspections and incident reports, supporting regulatory compliance and facilitating training documentation.
Education
High school diploma or GED -
Certificate - Legal Studies
CCBI Central City Business Institute
Syracuse, NYSkills
- Legal compliance
- Document management systems
- Contract Management
- Legal administration
- Accounts payable
- Medical terminology
- Accounting
- Administrative experience
- Front desk operations
- Customer service
- Professional communication
- Communication skills
- Organizational skills
- Time allocation
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Word processing
- Data Collection
- Computer skills
- Cash handling
- Legal compliance
Certification
Notary Republic Spartanburg SC
References
- Upon Request
Timeline
Receptionist
Carolina Orthopaedic & Neurosurgical Associates
03.2024 - 01.2026
Claims Customer Service Advocate II
Bchs of South Carolina
10.2023 - 03.2024
Probate Clerk
Spartanburg Courthouse
01.2020 - Current
Contract Specialist
Xpo Logistics/RXO Logistics
06.2015 - 03.2021
High school diploma or GED -
Certificate - Legal Studies
CCBI Central City Business Institute