Dawn L Hansen
Coopersville,MI
Summary
I’m a problem-solver transitioning from manufacturing QA into customer service. I’m great at digging into the root of a problem to find a fix and staying calm when things get stressful. My background in quality control means I’m detail-oriented and focused on making sure the customer gets exactly what they need.
Overview
24
24
years of professional experience
Work History
Quality Manager
Infinite Steel Solutions
Grand Rapids, MI
09.2023 - Current
- Responsible for development and improvement of operating systems.
- Quality Manager activities include customer interface, creation of core documents and implementation of job requirements to the production workforce.
- Review and implementation of customer specific requirements.
- ISO 9001:2015 maintenance and monitoring.
- Managed documentation for compliance with industry regulations and internal standards.
- Conducted root cause analysis for quality issues, ensuring timely corrective actions.
- Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
- Processed customer orders, created work orders and shipping documents. Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Systems/Quality Manager
N-K Manufacturing Technologies
Grand Rapids, MI
08.2010 - 09.2023
- Responsible for creating and developing plant operating systems; assuring all employees are properly trained to follow the system requirements.
- Quality Manager activities include customer interface, APQP, SPC, creation of core documents and implementation of job requirements to the production workforce.
- Review and implementation of customer specific requirements.
- Implementation and lead on ISO/TS 16949 implementation and maintenance of system.
- Summarize your key responsibilities, leadership, and most stellar accomplishments. Don’t list everything; keep it relevant and include data that shows the impact you made.
Quality Manager
Dura Automotive Systems
Fremont, MI
03.2002 - 07.2010
Education
No Degree - Quality Science
Grand Rapids Community College
Grand Rapids, MISkills
- ISO 9001 & IATF 16949 Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Document management
- Quality metrics
- Document control
- Failure mode and effects analysis
- Measurement system analysis
- Problem-solving abilities
Timeline
Quality Manager
Infinite Steel Solutions
09.2023 - Current
Systems/Quality Manager
N-K Manufacturing Technologies
08.2010 - 09.2023
Quality Manager
Dura Automotive Systems
03.2002 - 07.2010
No Degree - Quality Science
Grand Rapids Community College