Dawn Meyer
Customer Service Professional
Modesto,CA
Summary
Detail-oriented professional with a strong Customer Service background and 9 years’ experience in State work. Demonstrates an exceptional ability for attention to detail, creative problem solving and quality assurance by implementing processes and procedures that help boost efficiency and sustain time management goals. Looking to continue a career with an organization that will utilize my Customer Service and Administrative Assistant skills to benefit mutual growth and success.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Recruiter II, Talent Acquisition Specialist
Balance Staffing
Modesto, CA
08.2022 - 12.2023
- Focused on building strong employer branding.
- Increased applicant pool by through targeted social media and referral campaigns.
- Experienced in using Applicant Tracking Systems (ATS) and CRM tools to manage candidate pipelines efficiently.
- Collaborates with Recruiters, Hiring Managers, and Talent Sourcer's to assess candidates’ skill level and match with relevant team.
- Facilitates and manages multi-state hiring needs for various clients with time-sensitive deadlines.
- Leads candidates through full-life cycle recruitment while keeping their experience top of mind.
- Manages and schedules multiple candidates with various clients including coordinating time zone and language differences for candidates and interviews.
- Takes initiative to create step-by-step training guide for recruiting and trained new Talent Sourcer's on inclusive hiring strategies, generating high quality leads, and providing data driven insights.
- Exceeds internal KPI’s and client staffing goals consistently.
- Maintains document integrity to ensure accurate data tracking and reporting.
- Performs administrative functions, as well as management functions, as needed to facilitate seamless hiring and placement of talent.
- Conducts daily phone screenings, schedule interview preparation calls, and maintain weekly communications with talent pipelines to ensure candidate success.
- Manages high volume inbound and outbound calls.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
Customer Service Representative
The Alliance
Madison, WI
04.2019 - 04.2022
- Communicated with customers through various channels, acknowledging and resolving customer inquiries and complaints, while maintaining a positive, empathetic and professional attitude.
- Reduced average call times by 2+ minutes per call by suggesting and implementing process improvements to streamline and automate the internally developed CRM database.
- Took initiative in contacting vendors individually to compile quick reference lists of fax numbers, reducing time spent searching databases to find information for all represented.
- Triaged and forwarded inbound calls based on urgency; reducing average resolution time and handing up to 80 calls per day; exceeding quantitative metrics.
- Efficiently handled an average of 700 customer service inquiries and complaints per month with a 98% satisfaction rate and a ½ day turnaround time.
- Continuously pursued knowledge related to product offerings to provide superior service.
- Documented all customer service records across email, fax and phone, with 24hr maximum response times.
- Improved standard documentation procedures by implementing "subject line" tagging systems that made scanning for relevant database entries more efficient throughout the department.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Medical Program Assistant Senior
SMPH UW Hospital & Clinics
Madison, WI
03.2018 - 04.2019
- Managed day-to-day operations for all department of Pediatric Cardiologists, including scheduling, credentialing, education and travel.
- Managed physician credentialing and out-of-state physician licensing cross-checking and researching requirements to maintain interstate compliance.
- Researched and documented information pertaining to background records, education, and continued training; Entered chart data through Syngo software program.
- Maintained communication with internal, and external agencies and documented updates physician records in accordance with confidentiality policies.
- Ensured positive physician experiences, while staying within the allocated budget, by compiling expense reports, coordinating travel and scheduling through Qualtrics.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed both digital and physical filing systems and retrieved documents as required.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
Medical Program Assistant
SMPH UW Hospital & Clinics
Madison, WI
09.2013 - 03.2018
- Managed the day-to-day operations for the Department of Anesthesiology, which included scheduling, education and the Visiting Professor Program.
- Provided administrative support for 100+ residents and faculty while maintaining a high level of communication with all departments – providing ethical and confidential information in written and verbal formats.
- Streamlined scheduling, travel arrangements, meeting agendas/minutes, preparation of expense reports and facilitation of accommodations for guest professors to provide educational lectures, seminars and conferences; allowing them to focus less on administrative details and more on instructional quality.
- Planned monthly Visiting Professor and Grand Round events, which included travel, catering and education credit distribution, and follow-up, for residents and physicians.
Correctional Officer
Dodge Correctional Facility
Waupun, WI
06.2007 - 09.2013
- Supervised daily activities of all inmates, managing security, care and overall wellbeing of the facility.
- Demonstrated ability to stay calm and handle stressful and unexpected situations.
- Successfully managed units with 72+ inmates through earned respect and authority.
- Maintained a safe and peaceful environment by using early intervention tactics with disruptive or violent inmates and de-escalation strategies.
- Ensured compliance with all Department of Corrections policies and procedures.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Education
Certificate - Corrections
Academy of Corrections
Oshkosh, WI 04.2017 - 06.2017
Certificate - Medical Office
Andon College
Modesto, CA 09.1987 - 04.1988
Skills
- Attention to Detail
- Conflict Resolution
- Strategic Thinking
- Creative Problem Solving
- Accountability
- Effective Communication
- Adaptability
- Organized
- Time Management
- CRM Databases
- HIPAA Certified
- Call Center
- Qualtrics
- Syngo Software
- Microsoft Office
- Data Entry
Timeline
Recruiter II, Talent Acquisition Specialist
Balance Staffing
08.2022 - 12.2023
Customer Service Representative
The Alliance
04.2019 - 04.2022
Medical Program Assistant Senior
SMPH UW Hospital & Clinics
03.2018 - 04.2019
Certificate - Corrections
Academy of Corrections
04.2017 - 06.2017
Medical Program Assistant
SMPH UW Hospital & Clinics
09.2013 - 03.2018
Correctional Officer
Dodge Correctional Facility
06.2007 - 09.2013
Certificate - Medical Office
Andon College
09.1987 - 04.1988
Similar Profiles
CURTIS WARDCURTIS WARD
WFT at BALANCE STAFFINGWFT at BALANCE STAFFING
Caridad SanchezCaridad Sanchez
Senior Sales Executive/Branch Manager at Balance StaffingSenior Sales Executive/Branch Manager at Balance Staffing
Andrea Navarro RojasAndrea Navarro Rojas
Recruiter at Balance StaffingRecruiter at Balance Staffing