Dawn L. Roensch-Gilbert
Chattanooga,Tennessee
Summary
Computer skills include: Microsoft Word, Excel, Access and PowerPoint, Adobe Acrobat, ProjectWise, Fusion P8. Multiple Document Management Systems, TVA EDMS, TVA BSL, Destination 3000 SQL, Simpleview CRM, Citrix System, Lotus Notes, Microsoft Outlook, Oracle, Calyx POINT, Encompass, and RBJ systems. Excellent research and problem solving skills. Exceptional in fast paced environments, demonstrating consistent accuracy, organization and dependability. Work well independently or as a team member Able to create and maintain positive relationships with customers, clients and co-workers.
Overview
15
15
years of professional experience
Work History
Database Operations Manager
Chattanooga Tourism Company
Chattanooga, TN
12.2020 - Current
- Streamlined all data related processes and acted as a resource for training of end users and departments.
- Responsible for performance, integrity, maintenance, and security of all databases.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Worked directly with management, Chief Development Officer, Chief Sports Officer, Chief Marketing Officer, and Financial Director to brainstorm, discuss strategy and mitigate any database or website issues.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Responsible for training on the uses and updates of the CRM as well as the production of training materials and regular updates to policies & procedures.
- Act as a resource for staff and partners when dealing with and correcting CRM issues.
- Liaison with CRM Corporate Analyst. Attend monthly meetings with Analysts to communicate and resolve current issues as well as receive updates to ensure optimal system performance.
- Responsible for the management and maintenance of all CRM modules.
- Responsible for the creation and upkeep of templates and reports that are generated by the CRM.
Sales Coordinator / Administrative Assistant
Chattanooga Convention & Visitor’s Bureau
Chattanooga, TN
05.2014 - 12.2020
- Provide administrative support for mailings to customers, vendors, and partners. Processed outgoing mail and packages
- Generate and submit post-evaluation form and letter to clients for services department
- Create and maintain electronic Convention Calendar for member access
- Reconcile reports for actuals/ post-convention summary / account research
- Answer and direct incoming calls to Convention department
- Maintain all filing, client gift storage, ordering/assembling facility kits
- Maintain monthly media release list, distribute to Media/Public Relations department
- Process Excel spreadsheets for employee use for Hamilton County hotels, restaurants, and meeting/event spaces
- Coordinate all non-hotel room night meeting requests and send RFP to applicable hotels/ event spaces
- Prepare Sales and Service Managers for trips or tradeshows to include mailing of booth, props, packages, and follow up
- Coordinate department meetings/events and write up of meeting minutes
- Receive and distribute leads from various online sources to Convention Sales Managers
- Coordinate reports for outside partners (TAP Report-Trends Analysis Projection)
- Coordinate Definite and Lost Business sign offs with President and Vice President
- Assisted with the implementation of new data management system
Administrative Services / Document Control
Sargent & Lundy, LLC
Chattanooga, TN
04.2007 - 09.2013
- Responsible for custody and retrieval of electronic drawing files for multiple projects through multiple client internal document management systems
- Main point of contact for all clients, as well as contractors for all document research and requests
- Create and maintain master document list for each project
- Initiate manual drawing to electronic file (AutoCAD) conversion as well as track progress of conversion with the client
- Perform administrative review on all drawing packages prior to submittal to client
- Coordinate and issue complete packages to client including transmittal, drawings, specifications, and calculations
- Add record copy deliverables (pdf/dwf) to internal document management system as well as adding native documents/drawings (CAD, Microstation) to the client’s internal document system
- Review and submittal of Proposals and Bid Packages to the client
- Coordinate monthly community of practice meetings for staff
- Compile multiple reports for client including man-hours incurred and monthly progress for each project
- Point of contact for office space/facilities and maintenance requests
- Regional office Human Resource liaison for new employee orientation.
Title Processor
Lender's Title
Chattanooga, TN
03.2006 - 03.2007
- Responsible for input of Title orders and organization of current files.
- Gathered, organized, tracked, and responsible for follow-up on title searches, borrower payoffs, judgments, liens, broker and lender requests / information.
- Preparation of closing packages and settlement statements in preparation for closing.
- Disbursement of mortgage or sale proceeds and ensure all legal / transfer documents are recorded with the County Recorder’s Office.
Education
High School Diploma -
Southwest High School,
San Diego, CA06.1991
General Studies
Southwestern Community College
San Diego, CASkills
- Partner Relations
- Onboarding and Orientation
- Sales Promotion
- Administrative Management
- Program Optimization
- Maintaining Compliance
- Contractual Obligations
- Interdepartmental Collaboration
- Problem Anticipation and Resolution
- Database Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Database Operations Manager
Chattanooga Tourism Company
12.2020 - Current
Sales Coordinator / Administrative Assistant
Chattanooga Convention & Visitor’s Bureau
05.2014 - 12.2020
Administrative Services / Document Control
Sargent & Lundy, LLC
04.2007 - 09.2013
Title Processor
Lender's Title
03.2006 - 03.2007
High School Diploma -
Southwest High School,
General Studies
Southwestern Community College
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