Dawn Louise Wilkins
Mesa,Arizona
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Manufacturing Associate
Dexcom
232 South Dobson Rd Mesa Az 85203
10 2022 - 06 2023
- Made sure that products were produced on time and are of good quality.
- Assembled products to meet production requirements and daily established quotas.
- Utilized hand tools and machinery to safely complete assembly processes.
- Collaborated with team members to meet production deadlines.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Recorded and tracked daily production data for management reporting.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
- Increased team productivity by providing ongoing training, guidance, and support to fellow associates.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Contributed to continuous improvement initiatives by actively participating in Kaizen events, analyzing existing processes for potential improvements, and implementing new strategies when applicable.
Live In Caregiver
Donald Mccrea
Mesa, AZ
04.2010 - 10.2022
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Appointment Setter/ Floor Supervisor
A/C Smart
10.2011 - 03.2013
- Made outbound calls to homeowners offering discounted rates for the yearly recommended maintenance for the home's air conditioning unit
- Trained new employees, provided customer service as well as monitoring employees and quality control
- Confirmed appointments for the week.
Call Center Manager
Advanced Mechanical
08.2010 - 10.2011
- Started as an appointment setter scheduling appointments for homeowners to have air conditioning maintenance done for the year
- Advanced to night shift manager having 10 employees
- Some of my duties included customer service, monitoring, dispatching company techs to their appointments, confirmed appointments, rescheduling, spreadsheets and printouts, training and coaching employees.
Lead Qualifier
01.2009 - 04.2011
- Worked from home qualifying small businesses for free health insurance quote
- Made 150-200 calls per day
- Light computer work, Microsoft Word and spreadsheets.
Cashier/Customer Service
Ross Dress For Less
Phoenix, AZ
03.2006 - 10.2006
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Assembly Production Operator
West Pharmaceutical Services Inc
640 S. Rockford Tempe AZ
09 2023 - 07 2024
- Operated various assembly machines with precision, ensuring consistent product output and minimal errors.
- Enhanced product quality by conducting thorough inspections and addressing defects promptly.
- Adhered to company policies regarding waste management, helping maintain a clean work environment for all employees.
- Participated in continuous improvement programs aimed at enhancing overall plant performance.
- Trained new employees on assembly procedures, contributing to a skilled workforce capable of meeting company objectives.
- Implemented safety protocols for the proper handling of tools and equipment, reducing workplace accidents.
- Followed outlined specifications to implement assembly plans.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Aligned materials and merged parts to construct complex units.
- Recognized and reported defective material and equipment to shift supervisor.
- Followed safety protocols to maintain safe working environment.
- Verified part numbers and placed parts in appropriate shipping containers.
- Trained new assembly personnel on proper use of equipment.
Education
Skills
- Product Inventories
- Certified in Visual Imaging
- Work Order Review
- Identifying Flaws
- Safety Rules
- Safety Protocols
- Customer Satisfaction
- Loss Prevention Strategies
- Marketing Activities
- Active Learning
- Retail Industry Knowledge
- Merchandise Receiving and Handling
- Engaging with Diverse Customers
- Goal-Driven
- Register Opening and Closing
- Upselling Strategies
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Exceeding Customer Expectations
- Merchandising and Display
- Clean Room Experience
Timeline
Appointment Setter/ Floor Supervisor - A/C Smart
10.2011 - 03.2013
Call Center Manager - Advanced Mechanical
08.2010 - 10.2011
Live In Caregiver - Donald Mccrea
04.2010 - 10.2022
Lead Qualifier -
01.2009 - 04.2011
Cashier/Customer Service - Ross Dress For Less
03.2006 - 10.2006
Manufacturing Associate - Dexcom
10 2022 - 06 2023
Assembly Production Operator - West Pharmaceutical Services Inc
09 2023 - 07 2024
Westwood High School - ,