Dawn M. Aquino
Fallon,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Administrative Secretary
Davita
02.2020 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
Patient Care Technician II
DaVita
05.2016 - 09.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation as a preceptor.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible for 8 patients on a daily basis to administer their dialysis treatment
Clinical Instructor for Medical Assistant Program
Premier Education
09.2015 - 05.2016
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Identified methods and tools to promote student success in project-based learning.
- Spearheaded outreach activities within to expand surrounding communities with educational opportunities and promote the Medical Assistant programs and services.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Instructed over 100 students in various aspects of the Medical Assistant program.
- Instructed over 100 students in obtaining their phlebotomy certification.
Registered Medical Assistant
Dartmouth Hitchcock clinic
01.2011 - 09.2011
- Patient preparation, Abdominal Ultrasound, Urinalysis, Vital Signs, Electrocardiograms,
- Prescription Refills, Injections.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Registered Medical Assistant
Mobile Health Clinic
09.2010 - 01.2011
- Flu shot clinic, DNA Collection, Cholesterol Screening
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
- Maintained detailed records of test results by entering data and patient information into computer.
Education
NH Patient Care Technician Program -
Salter School of Nursing Manchester
Nursing Program -
Manchester Community College
05.2015
NH Certified Medical Assistant Program - undefined
Seacoast Career Schools Manchester
03.2010
undefined
Manchester Memorial High School
06.1997
Skills
- Administrative Staff Supervision
- Schedule Management
- Administrative Arrangements
- Database Administration
- Office Supplies and Inventory
- Kronos Timekeeping
- Multi-Line Telephone Systems
- Drafting Memoranda
- Supply Management
References
Available upon request
Timeline
Administrative Secretary
Davita
02.2020 - 09.2022
Patient Care Technician II
DaVita
05.2016 - 09.2020
Clinical Instructor for Medical Assistant Program
Premier Education
09.2015 - 05.2016
Registered Medical Assistant
Dartmouth Hitchcock clinic
01.2011 - 09.2011
Registered Medical Assistant
Mobile Health Clinic
09.2010 - 01.2011
NH Patient Care Technician Program -
Salter School of Nursing Manchester
Nursing Program -
Manchester Community College
NH Certified Medical Assistant Program - undefined
Seacoast Career Schools Manchester
undefined
Manchester Memorial High School
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