Dawn M. Dehring

Administrator/Director of Compliance:

• Lead a diverse team of clinical and administrative professionals in day-to-day company operations such as patient care, compliance, staff education and business development.
• Successful CHAPS re-accreditation on the existing hospice and received a zero deficiency accreditation for the company. Zero Deficiency is unheard of and rare.
• Streamlined patient intake process to enhance administrative efficiency and reduce waiting times.
• Oversee daily operations of the office. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Hire, manage, train and develop staff - establish and monitor goals, conduct performance reviews for staff.
• Updated the company marketing consent packets - which were incomplete. Trained staff on the proper way documentation was to be completed for company compliance.
• Medicare/Medicaid insurance Verification - Ensure payer source is complete and accurately in place for company reimbursement.
• Ensure all patient data is set up uniformly and contains all pertinent information
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Improved employee productivity with effective time management strategies for daily tasks.
• Reduced overhead costs through careful budget management and resource allocation.

Administrator:

• Lead a diverse team of clinical and administrative professionals in day-to-day company operations such as patient care, compliance, staff education and business development.
• Streamlined administrative processes to enhance operational efficiency and reduce turnaround time for patient care documentation.
• Responsible for the company's clean up efforts from 2018 forward. The 'Special Project's' clean up/recovery was to the tune of 2.3 million of the $3,000,000 lawsuit. AMHHS- Hospice was successfully cleared due to my efforts.
• Successful CHAPS re-accreditation on the existing hospice clearing the company of 3 years of company non-compliance on a major scale.
• Oversee daily operations of the office. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Hire and manage staff - establish and monitor goals, conduct performance reviews for staff.
• Oversaw compliance with regulatory standards, implementing best practices for documentation and reporting within the organization.
• Trained Intake staff on the proper way documentation was to be completed for company compliance. Accurately enter patient demographics and all pertinent information into the EMR system to ensure billing success.
• Medicare/Medicaid insurance Verification - Ran all patient information to ensure payer source is complete and accurately in place for company reimbursement.
• Ensure all patient data is set up uniformly and contains all pertinent information
• Worked diligently with MJS - Billing to ensure proper patient information is in place so AMHHS - Hospice could begin to receive cashflow. (This hadn't occurred in a long time - months/years)
• Completed CHAP Hospice and Home Health Accreditation Intensive Training - 3 Day course.

Alt. Administrator: This was a company start up and we successfully received our ACHC Accreditation. Lead a diverse team of clinical and administrative professionals in day-to-day activities such as patient care, new business, patient relations and business management responsibilities in the absence of the Administrator.

Bus. Office Manager: Oversaw operations of the office. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Hired, managed, developed and trained staff. AP- monitored/tracked invoice payments in quickbooks allocating to the appropriate code/dept. for end of year tax completion ease.

Patient Intake Coordinator: Accurately entered patient demographics and all pertinent information into the EMR system to ensure billing success.

Durable Medical Equipment/Medical Supply Manager: Oversaw inventory, ordering, distribution and medical supply purchases - ensured company budget was met. Negotiated a new contract equating to a company savings of $35,000 in the first year.

Facility Contract Coordinator: Oversee all facility contracts to ensure liability ins. and W9 were obtained, facility agreements were current, patient placement was correct and staff was informed of all contract agreements prior to patient placement

Medical Records: Ensured all patient data was set up uniformly and contained all pertinent information

Medicare/Medicaid Insurance Verifier: Ran all patient information to ensure payer source was complete and accurately in place for company reimbursement.

Human Resources: Screened applicant resumes and coordinated interviews. Organized new employee orientation. Managed personnel files. Performed various administrative functions to include QuickBooks - bookkeeping.

Patient Intake Coordinator:
Accurately entered patient demographics and all pertinent information into the EMR system to ensure billing is successful.
Durable Medical Equipment/Medical Supply Manager:
Oversaw inventory, ordering, distribution and medical supply purchases - ensuring company budget was met. Negotiated a new DME contract that saved the company - immediately.

Facility Contract Coordinator:
Oversaw all facility contracts to ensure liability ins. and W9 were obtained, facility agreements were current, patient placement was correct and staff was informed of all contract agreements prior to patient placement.
Admission Process Coordinator:
Team coordinator of patient admission process - ensured proper documents were received and completed accurately.
Medical Records:
Ensured all paper charts were set up uniformly and contained all pertinent patient information per Medicare guidelines.
Medicare/Medicaid Insurance Verifier:
Ran all patient information to ensure payer source was complete and accurately in place for company reimbursement.

Patient Intake Coordinator:
Accurately enter patient demographics, diagnosis, change of condition, admission/discharge information into computer system to ensure monthly billing is successful.
Durable Medical Equipment/Medical Supply Manager:
Oversee inventory, ordering, distribution and medical supply purchases - ensuring company budget is met.

Facility Contract Manager :
Oversee all facility contracts to ensure licenses are obtained, facility agreements are current, patient placement is correct and staff is informed of all contract agreements prior to patient placement.
Admission Process Coordinator/Facilitator:
Team coordinator of patient admission process - ensuring proper documents are received and completed accurately.
Medicare/Medicaid Insurance Verifier:
Run all patient information to ensure payer source is complete and accurately in place for company reimbursement.

Government and Commercial Contract Management:
Managed all company contracts, both government and commercial. Ensured correct date and time stamps, contact information, contract agreement and appropriate signatures were in place.
Security Clearance Processing Specialist:
Administered and retrieved appropriate documents from staff. Reviewed all documents to ensure accuracy and proper completion. Electronically submitted all security clearance requests.
Accounts Payable/Accounts Receivable:
Accurately entered all pertinent information into the company data base on cash flow inbound and/outbound.

Provided communication, security and surveillance of military installations state side and abroad in Wonju South Korea and the Demilitarized Zone in South Korea. Supervised and motivated communication teams.

RELEVANT ACCOMPLISHMENTS and TRAINING
Hospice Administrator Certification, CHAP Hospice and HH Accreditation Intensive Training, United States Army, C Company 54thSignal Battalion Good Conduct Medal, Department of the Army-Certificate of Promotion, Exemplary Behavior Army Achievement Medal, Certificate of Achievement, Honorable Discharge-United States Army