
Dynamic customer service professional with 24 years of experience in delivering exceptional support and fostering positive client relationships. Proven track record in effectively analyzing information and executing complex tasks, demonstrating strong problem-solving abilities. Excellent communication skills facilitate collaboration across teams and enhance customer satisfaction. Proficient in a variety of tools, including STOC, ERM, Hogan, Datalink, AFS, Word, Excel, nCino, RMP, RMM, and Outlook, ensuring efficiency and accuracy in all endeavors.
Responsible for identifying and assessing complex flood-related risks for non-consumer loans to ensure compliance with regulatory requirements.
Key Responsibilities