Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn M Jackson

Orchard Park,NY

Summary

Dynamic customer service professional with 24 years of experience in delivering exceptional support and fostering positive client relationships. Proven track record in effectively analyzing information and executing complex tasks, demonstrating strong problem-solving abilities. Excellent communication skills facilitate collaboration across teams and enhance customer satisfaction. Proficient in a variety of tools, including STOC, ERM, Hogan, Datalink, AFS, Word, Excel, nCino, RMP, RMM, and Outlook, ensuring efficiency and accuracy in all endeavors.

Overview

16
16
years of professional experience

Work History

Business Flood Analyst III

M&T Bank
07.2019 - Current

Responsible for identifying and assessing complex flood-related risks for non-consumer loans to ensure compliance with regulatory requirements.

Key Responsibilities

  • Review approved credit requests across Commercial, Business Banking, and Private Banking lines.
  • Ensure adherence to company risk standards, policies, and controls; escalate risk issues as needed.
  • Collaborate with business lines, customers, insurers, and third parties to facilitate smooth loan closings and mitigate regulatory and reputational risk.
  • Provide guidance and education on Regulation H requirements to internal partners.
  • Evaluate NFIP and private flood insurance policies for adequacy and recommend appropriate coverage for collateral in flood zones in accordance with Regulation H
  • Promote diversity and support the company’s culture through community involvement and team collaboration.
  • Manage an average of 10 flood reviews in personal queue at a time.

Banking Services Operations Associate V

M&T Bank
08.2012 - 07.2019
  • Analyze approvals and loan documentation to insure collateral and/or guarantor requirements are correctly completed, setup in STOC, legally enforceable and comply with Federal Regulations as well as Bank Loan Policy and Department Procedures for Commercial Loans.
  • Review of the Commercial Loan documents directly affects the BIC and FHLB pledge portfolios.
  • Knowledge of select sections of federal regulations including Article 9 of the UCC, Regulation Z and Regulation H.
  • Cite document exceptions for document discrepancies that expose the bank to risk. Function as a primary resource to Relationship Managers, Relationship Liaison and outside attorneys.
  • Assist in STOC testing
  • Assist Group leader with answering questions from peers on document review

Operations Associate III

M&T Bank
06.2011 - 08.2012
  • Work independently to meet deadlines for processing Commercial Real Estate information for New Loans and renewals on AFS
  • Review and research all loan documentation to ensure accuracy and compliance while adhering to bank policy
  • Research and interpret any questions/issues from customers, Relationship Managers/Liaisons, and inspection companies pertaining to the Commercial Real Estate loans.

Records Specialist for State and Federal Programs

Marana Unified School District
09.2009 - 06.2011
  • Responsible for collecting, coordinating and reporting student data: and continuously monitoring records to ensure compliance of information for the State and Federal Programs Department
  • Create monthly reports to monitor status of students.

Education

Associates In Applied Science - Business Management

Erie County Community College
Buffalo
01.2016

Skills

  • Efficiency improvement
  • Team leadership
  • Clear and concise communication abilities
  • Collaborative teamwork
  • Customer support operations
  • Timely escalation handling

Timeline

Business Flood Analyst III

M&T Bank
07.2019 - Current

Banking Services Operations Associate V

M&T Bank
08.2012 - 07.2019

Operations Associate III

M&T Bank
06.2011 - 08.2012

Records Specialist for State and Federal Programs

Marana Unified School District
09.2009 - 06.2011

Associates In Applied Science - Business Management

Erie County Community College