Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAWN JELEN

Hilbert

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

12
12
years of professional experience

Work History

Store Manager

Dollar General
08.2023 - Current
  • Established a welcoming atmosphere to encourage repeat business
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assembler

Ariens Co
06.2019 - 07.2023
  • Efficiently planned and paced my work in order to meet daily, weekly, project, or production objectives
  • Checked finished parts and components for quality assurance and to look for any last-minute problems
  • Used both hand and air tools to assemble the components
  • Followed all safety procedures and policies

Universal Banker

North Shore Bank
03.2016 - 06.2019
  • Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
  • Demonstrated knowledge and skill in explaining, selling, and administering products, as well as referring customers to appropriate resources for additional assistance
  • Cashed checks, accepted deposits and withdrawals within set limits, and calculated daily transactions with the help of computers, calculators, and adding machines
  • Completed special procedures such as ordering new checks, stopping payments, and investigating identity theft for customers
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals
  • Promoted products or services to each customer to consistently meet sales targets
  • Assessed clients' financial situations in order to develop strategic financial planning solutions
  • Opened checking, savings, money market, and certificates of deposit accounts, as well as ordering checks, debit cards, and providing online banking information to make new transactions easier

Store Manager

Jeri's Hallmark
09.2012 - 02.2016
  • Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow
  • Manage point-of-sale systems, focusing on accuracy and efficiency
  • Generated repeat business through excellent customer service
  • Conducted job interviews and made hiring decisions based on the store's needs and experience
  • Keep track of inventory and make sure products are available
  • Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods

Education

High School - General Studies

Poynette High School
Poynette, WI

Skills

  • Customer service
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Inventory management
  • Store merchandising
  • Cash management
  • Employee training
  • POS systems

Timeline

Store Manager

Dollar General
08.2023 - Current

Assembler

Ariens Co
06.2019 - 07.2023

Universal Banker

North Shore Bank
03.2016 - 06.2019

Store Manager

Jeri's Hallmark
09.2012 - 02.2016

High School - General Studies

Poynette High School

Similar Profiles

CREATE PROFILE
DAWN JELEN