Dawn Marie Arrazate
Metairie,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Chat Support Specialist
Sleep Number Corporation
07.2024 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Specialist/Escalations Supervisor
Sleep Number Corporation
08.2017 - 07.2024
- Utilize strong communication and negotiation skills
- Utilized databases, logs and account security sources to locate and verify information
- Suggested new procedure to persuade canceling customers to stay with company, resulting in 80% decrease in cancellations.
- Managed complex transactional and emotional customer situations promptly and professionally while always showing empathy.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Educated customers about products, options and processed purchases.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Partner/Artist Manager
Young Dream Living Productions
01.2013 - 08.2017
- Develop contacts with individuals and organizations, and apply effective strategies and techniques to ensure clients' success.
- Schedule promotional or performance engagements for clients
- Manage business and financial affairs for clients, such as arranging travel and lodging, selling tickets, and directing marketing and advertising activities
- Conduct auditions or interviews in order to evaluate potential clients.
- Collect fees, commissions, or other payments, according to contract terms
- Obtain information about and/or inspect performance facilities, equipment, and accommodations to ensure that they meet specifications.
- Confer with organization officials and/or staff members to discuss issues, coordinate activities, or resolve problems.
- Implement corrective action plans to solve organizational or departmental problems
- Organize and/or approve promotional campaigns
- Monitored partner performance and provided feedback on areas of improvement.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Driver/ Manager
Tiger Logistics LLC
01.2010 - 01.2013
- Obey traffic laws and follow established traffic and transportation procedures.
- Verify the contents of inventory loads against delivery papers.
- Maneuver trucks into loading or unloading positions and checking that vehicle and loading equipment are properly positioned for safety.
- Drive trucks to transport and deliver products or other materials
- Obtain signatures and/or names of receiving persons for delivered goods
- Read bill of lading to determine assignment details
- Load and unload trucks, or help others with loading or unloading, operating equipment on vehicles and using other equipment as necessary.
- Wrap goods using pads, shrink wrap, packing paper, and pallets, and secure loads to trailer walls, using straps.
- Collaborate with other drivers as part of a driving team on some routes.
- Coordinated with drivers to organize timely pickup and delivery.
Driver
FedEx Ground
01.2007 - 01.2010
- Verify the contents of inventory loads against delivery papers.
- Maneuver trucks into loading or unloading positions and checking that vehicle and loading equipment are properly positioned.
- Secure cargo for transport, using ropes, shrink wrap, blocks, and/or ratchet straps.
- Obtain signatures and/or names of receiving persons for delivered goods
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Package Handler
FedEx Ground
01.2007 - 03.2007
- Lift packages up to 75 lbs
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Sort items to be delivered according to the delivery route
- Stop and reset machines when malfunctions occur and report malfunctions to a supervisor
- Remove finished packaged items from machine and separate rejected or damaged items
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Server
Chevy’s Fresh Mex
01.2003 - 01.2007
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Owner/Lead Photographer
DMA Photography
04.2001 - Current
- Managed day-to-day business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Edited, toned, captioned, and uploaded photographs for publication.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Offered image proofs to help clients choose best photos from shoot.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Shot photographs in controlled lab, field, and remote environments.
- Captured stunning images for variety of projects.
- Consulted with customers to assess needs and propose optimal solutions.
Education
DEGREE - Photography I & II
GERMANNA COMMUNITY COLLEGE
Fredericksburg, VAHigh School Diploma - undefined
EAST JEFFERSON HIGH SCHOOL
Metairie, LASkills
- Complaint resolution
- Customer Retention
- Customer Order Management
- Account Management
- Complaint Handling
- Excellent written and oral communication
- CRM Software
- Price quotes
- De-Escalation Techniques
- Call center experience
- Live chat experience
- Telephone Etiquette
Timeline
Chat Support Specialist
Sleep Number Corporation
07.2024 - Current
Customer Service Specialist/Escalations Supervisor
Sleep Number Corporation
08.2017 - 07.2024
Partner/Artist Manager
Young Dream Living Productions
01.2013 - 08.2017
Driver/ Manager
Tiger Logistics LLC
01.2010 - 01.2013
Driver
FedEx Ground
01.2007 - 01.2010
Package Handler
FedEx Ground
01.2007 - 03.2007
Server
Chevy’s Fresh Mex
01.2003 - 01.2007
Owner/Lead Photographer
DMA Photography
04.2001 - Current
DEGREE - Photography I & II
GERMANNA COMMUNITY COLLEGE
High School Diploma - undefined
EAST JEFFERSON HIGH SCHOOL
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