Dawn Marie Cates
Durham,NC
Summary
Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ASM position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Receiving Supervisor
Burlington Coat Factory Department Store
05.2023 - Current
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Assessed and organized budget details for receiving department with meticulous record-keeping to account for products and provide accurate information for the back office.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify accuracy.
Closing Team Lead
Burlington Coat Factory Department Store
01.2023 - Current
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Opened and Closed the store as Manager on Duty.
- Cashier observations and transaction audits daily.
Skills
- Critical Thinking
- Customer Satisfaction
- Continuous Improvement Process
- Basic Mathematical Calculations
- Store Layouts
- Job Assignments
- Handheld Scanners
- Loss Prevention Strategies
- Identifying Problems
- Organize Merchandise
- Issuing and Receiving Equipment
- Shipping and Receiving
- Maintaining Clean Work Areas
- Appointment Scheduling Software
- Freight Inspection
- Safety
- Performance Goals
- Storage Arrangements
- Daily Logs
- Environmental Compliance
- Office Supplies and Inventory
- Task Delegation
- Cash Register Operations
- Company Guidelines
- Monthly Audits
- Packing and Scanning
- OSHA Standards
- Freight Processing
- Corrective Actions
Timeline
Receiving Supervisor
Burlington Coat Factory Department Store
05.2023 - Current
Closing Team Lead
Burlington Coat Factory Department Store
01.2023 - Current
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