Dawn Marie Chaiken
North Manchester,N.J.
Summary
Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Southern Ocean Primary Care
382 West 9th Street, Ship Bottom NJ
02.2022 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained pre-authorization from insurance companies ahead of medical services.
Administrative Assistant
QC Cleaning LLC
07.2021 - Current
- Interact with clients over the phone and in person
- Schedule appointments based on client need and availability
- Assist the client with any billing issues
- Interact with other offices outside and within the organization when necessary
- Data entries into appropriate computer software
- Prepare invoices & work orders.
Dental Assistant/Front desk
Personal Choice Dental
09.2022 - 01.2023
- Worked chairside assisting dentist specializing in RCT/Crowns/Invisalign
- Worked chairside assisting dentist with adults and children
- Gained experience in x-rays, pouring impressions, fillings, local anesthesia, and scanning with invisalign machine
- Performing office duties such as answering phones, making appointments and taking payments
- Keeping dental equipment clean and safe
- Making sure all instruments are sterilized.
Human Resource Manager
Bartley Nursing Home
05.2022 - 08.2022
- Served as a liaison between management and employees by handling questions and helping resolve any work related issues
- Compensation and Payroll
- Personal record maintenance for all employees
- New hire orientation - benefits, guidelines and procedures
- Identify staff vacancies.
Patient Coordinator
All-Care Physical Therapy
10.2020 - 06.2021
- Interact with clients over the phone and in person
- Schedule appointments based on client need and availability
- Contact the insurance company to ensure the patient has adequate coverage and receives proper treatment
- Assist the client with any insurance and billing issues
- Collect copayments and deductibles as needed and provide proper documentation
- Prepare charts for therapists ensuring all proper documentation is present
- Interact with other offices outside and within the organization when necessary.
Assistant Manager
Radiology Services of New York
07.2019 - 07.2020
- Interact with clients over the phone and in person
- Schedule appointments & tests based on client need and availability
- Contact the insurance company to ensure the patient has adequate coverage and receives proper treatment
- Coordinate Employee(s) Schedule & payroll
- Assist the client with any insurance and billing issues
- Collect copayments and deductibles as needed and provide proper documentation.
Patient Care Coordinator/Assistant Manager
TLC Physical Therapy
03.2019 - 06.2019
- Interact with clients over the phone and in person
- Schedule appointments based on client need and availability
- Contact the insurance company to ensure the patient has adequate coverage and receives proper treatment
- Assist the client with any insurance and billing issues
- Collect copayments and deductibles as needed and provide proper documentation
- Prepare charts for therapists ensuring all proper documentation is present
- Interact with other offices outside and within the organization when necessary.
Patient Care Coordinator
Jag One Physical Therapy
11.2015 - 03.2019
- Interact with clients over the phone and in person
- Schedule appointments based on client need and availability
- Contact the insurance company to ensure the patient has adequate coverage and receives proper treatment
- Assist the client with any insurance and billing issues
- Collect copayments and deductibles as needed and provide proper documentation
- Prepare charts for therapists ensuring all proper documentation is present
- Interact with other offices outside and within the organization when necessary
- Assist office manager with miscellaneous duties
- Order office and cleaning supplies as needed.
Healthcare Receptionist and Medical Assistant
Cardiovascular Associates of Staten Island
03.2012 - 11.2015
- Administrative and general office duties
- Maintaining the front desk for a busy multi-physician office with testing services
- Ensure patients were checked in and out appropriately
- Scheduled future appointments and arranging any necessary testing, home draws for blood work, and providing referral information for other specialized physicians
- Obtained authorization for specialized medications and testing
- Performed EKGs on patients
- Knowledge of electronic medical records - EHR system.
Education
Phlebotomy
Ocean County Vocational-Technical School
Toms River, NJ05.2023
Skills
- Strong interpersonal and customer service skills General office administration Client relationship building Scheduling, and inventory/stock control Office management Proficient with Microsoft Office suite, and QuickBooks
- Patient-Focused Care
- Phlebotomy
- Medical Office Administration
- HIPAA Compliance
- Procedure Assistance
- Patient Scheduling
- Patient Assessments
Timeline
Dental Assistant/Front desk
Personal Choice Dental
09.2022 - 01.2023
Human Resource Manager
Bartley Nursing Home
05.2022 - 08.2022
Medical Assistant
Southern Ocean Primary Care
02.2022 - Current
Administrative Assistant
QC Cleaning LLC
07.2021 - Current
Patient Coordinator
All-Care Physical Therapy
10.2020 - 06.2021
Assistant Manager
Radiology Services of New York
07.2019 - 07.2020
Patient Care Coordinator/Assistant Manager
TLC Physical Therapy
03.2019 - 06.2019
Patient Care Coordinator
Jag One Physical Therapy
11.2015 - 03.2019
Healthcare Receptionist and Medical Assistant
Cardiovascular Associates of Staten Island
03.2012 - 11.2015
Phlebotomy
Ocean County Vocational-Technical School