Dawnmarie Madalone
Coral Springs
Summary
Adept at managing high-stress situations and coordinating complex dispatch operations, I significantly improved data tracking and customer service at Bluestream Fiber. My expertise in dispatch software and exceptional teamwork skills have driven seamless workflow transitions and enhanced operational efficiency. Proven ability to train and lead teams towards achieving top performance in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Dispatcher
Bluestream Fiber
04.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Medical Biller and Coder
Medi Processing
01.2021 - 04.2022
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
Server Manager
Westside Bagels
10.2007 - 12.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Enforced compliance with uniform and personal presentation standards.
Education
Associate of Science - Medical Insurance Billing And Coding
Florida Career College - Margate
Margate, FL12.2020
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Updating logs
- Route Navigation
- Work Order Management
- Closing tickets
- Critical Thinking
- Active Listening
- Multitasking Abilities
Timeline
Dispatcher
Bluestream Fiber
04.2022 - Current
Medical Biller and Coder
Medi Processing
01.2021 - 04.2022
Server Manager
Westside Bagels
10.2007 - 12.2019
Associate of Science - Medical Insurance Billing And Coding
Florida Career College - Margate
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