Dawn Marie Siazon
Ewa Beach,HI
Summary
To obtain an administration position within your company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Office Assistant - Infusion Services
Hawaii Pacific Health
Aiea, HI
04.2023 - Current
- Provide support for general operations, including functions related to patient scheduling, registration, charge capture and data entry
- Oversee status of insurance authorizations prior to treatment.
- Provided assistance to customers in scheduling appointments and answering questions about the process.
- Verified identity documents presented by customers to ensure accuracy prior to taking customer information.
- Prepared reports on collected information for submission to appropriate agencies or individuals.
- Communicated effectively with coworkers, supervisors and customers in both written and verbal formats.
- Maintained a clean work environment free from clutter or hazardous materials.
- Provided customer service support through phone calls, emails and other forms of communication.
- Collaborated with colleagues to develop strategies for improving workflow processes within the department.
- Analyzed customer feedback received after each appointment to identify areas needing improvement.
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
Independent Contractor - Life Insurance Producer
Family First Life
, HI
05.2017 - Current
- Networking with potential clients and educating them with products such as final expenses, mortgage protection, retirement supplemental insurance and general life insurance
- Provide clients with recommendations based on their needs
- Maintaining all documents in a confidential way.
- Developed and implemented marketing strategies to increase customer engagement.
- Managed daily operations of the business, including budgeting and financial reporting.
- Maintained relationships with existing customers while seeking new ones.
- Built successful partnerships with other businesses in related industries.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
PATHOLOGY SUPPORT ASSOCIATE
CLINICAL LABORATORIES OF HI, LLP and PAN PACIFIC PATHOLOGIST, LLC
Honolulu, HI
06.2016 - 09.2022
- Responsible for performing a variety of functions within the billing process, in a timely and efficient manner, that includes insurance, ICD10 coding, Current Procedural Terminology, statements and correspondence
- These functions are performed electronically
- Oversee the medical transcriptionists within the Pathology department with their daily production and assist the Pathology Coordinator Supervisor with administrative, travel arrangements and work scheduling for our Pathologists
- Maintaining strictest confidentiality and adhering to HIPAA guidelines.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
MEDICAL TRANSCRIPTIONIST
CLINICAL LABORATORIES OF HI, LLP and PAN PACIFIC P
Honolulu, HI
12.2013 - 06.2016
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Assisted in training new transcriptionists regarding departmental policies and procedures.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Provided technical support for software applications used in the transcription process.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Troubleshot hardware and software problems related to digital dictation systems.
- Evaluated audio recordings for clarity prior to beginning transcription work.
- Updated database information with newly transcribed documents on a regular basis.
- Identified errors in reports which could compromise patient care.
- Maintained high accuracy rate on daily production of completed reviews.
- Recorded and filed patient data and medical records.
CYTOLOGY ASSISTANT
CLINICAL LABORATORIES OF HI, LLP and PAN PACIFIC P
Honolulu, HI
11.2012 - 11.2013
- Responsible for performing a variety of routine and non-routine technical and administrative/clerical duties in the clinical cytology laboratory setting under minimal supervision
- Performing a variety of tasks, consisting primarily in accessioning and processing all Gyn and Non-Gyn specimens in preparation for pathologist review and diagnosis.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Assisted in the preparation of reports, presentations and correspondence.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Greeted visitors, clients and guests in a professional manner.
- Managed conference room bookings and coordinated catering services as needed.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Organized and maintained filing systems for documents and records.
- Prepared and sterilized laboratory equipment for use in experiments.
- Conducted routine maintenance on laboratory instruments.
- Performed microscopic examinations of specimens to detect abnormalities.
- Processed and analyzed specimens using various methods such as culture, biochemical tests, and immunological assays.
- Assisted with the development of new processes or techniques used in the lab environment.
MEDICAL BILLER
LAS VEGAS PAIN INSTITUTE, LLC
Henderson, NV
10.2008 - 08.2012
- Responsible for the timely submission of technical and professional medical claims to insurance companies
- Knowledge in ICD-9 Codes and CPT codes.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Provided training and support to new staff members regarding billing processes.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Maintained accurate records of all billing activity in accordance with departmental standards.
MEDICAL FRONT OFFICE / BACK OFFICE / MEDICAL TRANSCRIPTIONIST SUPERVISOR
LAS VEGAS PAIN INSTITUTE, LLC
Henderson, NV
10.2008 - 08.2012
- Knowledgeable in front office and back office operations, benefits and eligibility, and prior authorization
- Responsible for documenting the office visits performed by doctors and other medical personnel
- Accurately document medical terminology and treatment processes per patient's chart
- Type 75 wpm.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Assisted in training new transcriptionists regarding departmental policies and procedures.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Responded promptly to customer inquiries related to medical records and documentation issues.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Monitored incoming dictations for timely completion of assigned tasks.
- Created templates for frequently dictated reports in order to streamline workflow processes.
- Identified and corrected errors in reports which could compromise patient care.
- Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Updated database information with newly transcribed documents on a regular basis.
- Attended continuing education classes related to medical terminology and transcription practices.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Demonstrated extremely fast and accurate typing abilities.
Education
Associates Degree in Medical Office Administration -
DENVER BUSINESS COLLEGE
01.1996
Graduated -
WAIPAHU HIGH SCHOOL
Skills
- Administrative Tasks
- Document Management
- Data Entry Expertise
- Scheduling and Planning
- Office Management
- Written Communication
- Meeting Coordination
- Report Preparation
- File Organization
- Research Abilities
- Invoice Processing
- Customer Satisfaction
- Business Administration
- Workflow Coordination
- Decision-Making Capabilities
- Calendar Management
- Recordkeeping Skills
Certification
- Life Producer, 454105, Hawaii, 05/22/17, Current
- Life Producer, 3843727, Nevada, 10/14/22, Current
Training
Histology Technician, Eligible, Clinical Laboratories of Hawaii, Yes, 2003, 2007
References
Available upon request
Timeline
Business Office Assistant - Infusion Services
Hawaii Pacific Health
04.2023 - Current
Independent Contractor - Life Insurance Producer
Family First Life
05.2017 - Current
PATHOLOGY SUPPORT ASSOCIATE
CLINICAL LABORATORIES OF HI, LLP and PAN PACIFIC PATHOLOGIST, LLC
06.2016 - 09.2022
MEDICAL TRANSCRIPTIONIST
CLINICAL LABORATORIES OF HI, LLP and PAN PACIFIC P
12.2013 - 06.2016
CYTOLOGY ASSISTANT
CLINICAL LABORATORIES OF HI, LLP and PAN PACIFIC P
11.2012 - 11.2013
MEDICAL BILLER
LAS VEGAS PAIN INSTITUTE, LLC
10.2008 - 08.2012
MEDICAL FRONT OFFICE / BACK OFFICE / MEDICAL TRANSCRIPTIONIST SUPERVISOR
LAS VEGAS PAIN INSTITUTE, LLC
10.2008 - 08.2012
Associates Degree in Medical Office Administration -
DENVER BUSINESS COLLEGE
Graduated -
WAIPAHU HIGH SCHOOL
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