Dawn Michelle DeJames
Plantation,FL
Summary
Efficient Dispatcher with solid background in transportation dispatching. Coordinated and managed routes to optimize efficiency, ensuring timely deliveries. Demonstrated strong problem-solving skills and effective communication with drivers and clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transportation Dispatcher and Manager
Mobile Mini Willscot
01.2024 - 02.2025
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Collaborated with other departments to ensure coordinated approach to logistics and transportation challenges.
- Enhanced team morale and cohesion by fostering environment of open communication and mutual support.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Addressed customer inquiries and complaints, maintaining high levels of customer satisfaction.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Scheduled and organized delivery routes.
- Coordinated dispatching of 11 drivers to accomplish daily delivery requirements.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
Registered Pharmacy Technician and Immunizer
Publix Pharmacy
01.2021 - 01.2024
- Data entry of new prescriptions into our medication verification system
- Filled over 250 prescriptions per day in a fast-paced environment
- Handling of insurance issues
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Providing excellent customer service by assisting customers both in person and over the phone
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions, meeting the unique needs of individual patients.
- I'm responsible for product dispensing of medications for customers by verifying the proper medications against the prescription and computer system to ensure and maintain the safety of patients
- Completed daily incoming shipments of medications and I processed, sorted, and arranged the medications in their proper locations
- This assists the entire pharmacy in operating efficiently without incidents
- In addition to these tasks, I'm also responsible for calling and verifying information from doctor's offices on prescriptions and for refill requests to ensure patients obtain their medications in a timely fashion
- I conduct daily returns of stock of medication that is not picked up by customers, which include verifying information in the patient's profile, retrieving the medication, preparing a return label, updating the patient's profile, and having the pharmacist verify this information before placing the medication back on the stock shelves
- I complete daily 'Cycle Counts' which is the verification of medication of the shelves in comparison to the computer system to accurately account for any discrepancies in stock
- Administer a variety of vaccinations daily, including COVID vaccines, Shingrix, Tdap, Pneumovax, Arexvy to name a few
Virtual Administrative Assistant
Elite Plus Virtual Solutions
01.2020 - 01.2021
- Filtering Emails
- Sending Client Invoices
- Database building/CRM
- Customer service emails
- Transcribe video & audio reports
- Document template creation
- Creating operating procedures & training materials
- Organizational Services: Calendar Management, Appointment Scheduling, Reminder Services, Dropbox/Google Drive Organization, Data entry in Word or Google Docs, Creating/Managing Spreadsheets, Preparing Powerpoint/Keynote Presentations
- Email Marketing: Creating a new list of software, adding/Removing Subscribers, creating and scheduling sequences, creating email newsletters, editing/proofreading emails
- Social Media Management: Creating/Managing Facebook pages and groups, posting images and videos on Instagram
- Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
- Increased productivity by providing timely administrative support to multiple project teams simultaneously.
911 Telecommunicator/Dispatcher
Aventura Police Department
01.2007 - 01.2020
- Answering emergency and non-emergency calls for the city of Aventura, FL
- Assisting citizens and visitors from different nations with emergency needs and general questions
- Maintaining a professional attitude during stressful situations
- Operated multiple computers and programs
- Running FCIC/ NCIC, entering missing persons, stolen vehicles, stolen articles, and BOLOs
- Maintaining CPR, EMD, FCIC, and State of Florida 911 operations certifications
- Dispatched calls for service on the MAIN APD channel, including all emergency, in-progress, and non-emergency calls
- Monitoring multiple radio frequencies: APD, INFO, CAR, Intracoastal, Mall Security, and BSO and FHP for any BOLOs or officer safety information
- Successfully trained at least 6 Police Communications officers during my time as a trainer
- Successfully created the 911 Certification Manual mandated by the state of Florida for my Agency, making it one of the first certified in Miami Dade County
- Updated all training manuals for my agency back in 2014-2015
- Has received several commendations throughout my career as well as won two prestigious L.E.O Awards for my department and the Aventura Police Department
- This is a prestigious award only given to a few and includes all Miami Dade County Police agency employees who were selected as candidates by their agencies
Education
Associates of Science - Nursing
Broward College
Miami, FL01-2023
Bachelor of Arts - Criminal Justice
Florida International University
Miami01.2021
Associate of Arts - Business
Miami Dade College
Miami, FL06-2007
Skills
- Customer service
- Communication skills
- Adaptability
- Strong Work Ethic
- Logistics coordination proficiency
- Critical Thinking
- Multitasking Abilities
- Excellent verbal and written communication skills
- Problem-solving abilities
- Proactive not Reactive
- Very attentive to detail
- Strong organizational and interpersonal skills
- Conflict resolution techniques
- Employee management
- Strong decision-making
Accomplishments
- Received the L.E.O. award for my high level of poise, exceptional communication skills, and exemplary performance as a 911 Police Dispatcher from Miami Dade County Police Department.
- Successfully created the 911 Certification Manual mandated by the state of Florida for my Agency, making it one of the first certified in Miami Dade County.
- Updated all training manuals for my agency back in 2014-2015.
- Successfully trained at least 6 Police Communications officers during my time as a trainer.
Certification
- Certified Pharmacy Technician
- Pharmacy Technician Certification (PTCB)
- BLS (Basic Life Support)
Awards
- Successfully trained at least 6 Police Communications officers during my time as a trainer
- Successfully created the 911 Certification Manual mandated by the state of Florida for my Agency
- Updated all training manuals for my agency back in 2014-2015
- Received several commendations throughout my career
- Won two prestigious L.E.O Awards for my department and the Aventura Police Department
Two prestigious L.E.O. Awards from Miami Dade County Police
This is a prestigious award only given to few and includes all Miami Dade County Police agency employees who were selected as candidates by their own agencies.
Languages
English
Native or Bilingual
Timeline
Transportation Dispatcher and Manager
Mobile Mini Willscot
01.2024 - 02.2025
Registered Pharmacy Technician and Immunizer
Publix Pharmacy
01.2021 - 01.2024
Virtual Administrative Assistant
Elite Plus Virtual Solutions
01.2020 - 01.2021
911 Telecommunicator/Dispatcher
Aventura Police Department
01.2007 - 01.2020
- Certified Pharmacy Technician, 05/21
- Pharmacy Technician Certification (PTCB)
- BLS (Basic Life Support)
Associates of Science - Nursing
Broward College
Bachelor of Arts - Criminal Justice
Florida International University
Associate of Arts - Business
Miami Dade College
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