Dawnn Antoon-Hipwell
Lodi,CA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and prompt initiative.
Overview
12
12
years of professional experience
Work History
General Manager
Fairfield Inn & Suites by Marriot
09.2023 - 02.2024
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Operations Supervisor
Fairfield Inn & Suites by Marriot
05.2022 - 09.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Front Desk Supervisor
Fairfield Inn & Suites by Marriot
04.2021 - 05.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Agent/Housekeeper
Fairfield Inn & Suites by Marriot
12.2020 - 04.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
District Manager
Yo Momma's Favorite Vape Shop
10.2015 - 10.2019
- Maximized shop revenue by optimizing daily operations.
- Audited location sales performance and data trends to improve under-performing areas.
- Analyzed market trends to discover new opportunities for growth.
- Oversaw store merchandising, brand exposure and product availability.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Reduced manager turnover rate by offering step by step, around the clock guidance.
- Oversaw inventory to keep records current and compliant.
- Addressed customer complaints quickly to drive satisfaction and adjusted strategies to reduce issues.
- Reviewed and submitted payroll
- Responsible for creating and implementing a full training manual for 8 shops.
General Manager
Just The Tip Vapors
11.2012 - 10.2015
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Enforced procedures to minimize losses and protect store assets.
- Updated store pricing, signage and merchandising based on current promotions.
- Hired, trained and managed team of several associates, including evaluating performance and enforcing disciplinary actions.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Prioritized sanitation, safety and health standards in work areas.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
Chocolatier
Godiva
10.2011 - 11.2012
- Created and designed confections.
- Made confections from molds and ordered ingredients from manufacturer.
- Cleaned, sanitized and maintained kitchen equipment.
- Decoratively packaged all products.
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
- Monitored equipment operation and made timely adjustments to achieve desired product quality and consistency.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Cleaned and sterilized all factory processing containers and areas to maintain integrity of food products and protect consumers.
Education
High School Diploma -
Cesar Chavez High School
Stockton, CASkills
- Flexible and adaptable
- Marketing and sales experience
- Meeting deadlines
- Strong communication skills
- Relationship Building
- Multitasking and prioritization
- Organizational skills
- Point of Sale (POS) system operations
- Staff training
- Guest and client satisfaction
- Proficient in Excel, Word, and Power Point
- Leadership and team building
- Operations Management
- Motivation
- Problem Resolution
- Proficient in Fosse (Front Office Select Service Extended Stay)
Timeline
General Manager
Fairfield Inn & Suites by Marriot
09.2023 - 02.2024
Operations Supervisor
Fairfield Inn & Suites by Marriot
05.2022 - 09.2023
Front Desk Supervisor
Fairfield Inn & Suites by Marriot
04.2021 - 05.2022
Front Desk Agent/Housekeeper
Fairfield Inn & Suites by Marriot
12.2020 - 04.2021
District Manager
Yo Momma's Favorite Vape Shop
10.2015 - 10.2019
General Manager
Just The Tip Vapors
11.2012 - 10.2015
Chocolatier
Godiva
10.2011 - 11.2012
High School Diploma -
Cesar Chavez High School
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