Summary
Overview
Work History
Skills
Salary Requirements
Timeline
Generic

Dawnn R. Learner

Urbana

Summary

Motivated professional seeking growth opportunities with a strong work ethic and adaptability. Proven ability to excel in customer service, multitasking, and time management. Demonstrated success in delivering positive customer experiences while mastering new skills independently. Committed to meeting organizational needs through consistent and organized practices under pressure.

Overview

13
13
years of professional experience

Work History

Specialty Underwriting

JPMorgan Chase
Columbus
12.2024 - Current
  • Conducted system analysis and testing to identify and resolve technical inefficiencies.
  • Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
  • Exceeded customer satisfaction by delivering creative problem-solving options.
  • Collaborated with cross-functional teams to achieve shared objectives efficiently.
  • Maintained current knowledge through continuing education and advanced training opportunities.
  • Prioritized and organized tasks to meet deadlines while enhancing service goals.
  • Engaged customers effectively, responding promptly to inquiries and needs.
  • Contributed innovative ideas to improve team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

CD Mortgage Banking, Underwriter

JP Morgan Chase
Columbus
10.2015 - 12.2024
  • Applies Knowledge of mortgage servicing process underwriting guidelines
  • Adheres to all Chase Fair Lending practices
  • Review all loan underwriting & modifications documentations to ensure compliance with investor requirements
  • Analyzes financial information including calculations of income and debt ratios, verifications of assets, collateral review and credit review
  • Analyzes problems and identifies potential or innovative solutions, identifies documentation deficiencies within review and communicates findings
  • Keep up to date on all credit policy changes that impact underwriting
  • Displays customer service excellence
  • Applies relevant technical and computer expertise
  • Write effective communications
  • Achieves work goals for productivity, quality, and turn time
  • Effectively partners with internal and external
  • Prioritizes workflows
  • Demonstrates a determination to get the job done right the first time ensuring loan decisions meet all programs and product specifications
  • Credit Underwriting
  • Residential Underwriting
  • Knowledge of specialized systems, spreadsheets calculators, process
  • Strong commitment to customer service
  • New Mortgage Express system

Chase Private Client Sr. Loan Processor

JP Morgan Chase
Cleveland
08.2012 - 10.2015
  • Processing Conventional and Non-Conventional Mortgage Loans and Harps
  • Reviewing Applications for completeness
  • Reviewing Tax Returns and Schedules
  • Acting as the another primary point of contact for borrowers
  • Reviewing Title searches for judgments and liens, match vesting to application, verify tax certification for the updated tax information, especially if escrowing
  • Reviewing appraisals for red flags
  • Reviewing documentation and confirming data collected by borrower
  • Updating borrowers on a weekly bases and answering any questions or concerns
  • Verifying property address against outside sources (USPS)
  • Reviewing credit reports (all scores, fraud alerts, address variations, name variations, ssn matches, frozen credit, VOM, potential lates any accts that might be still open but not closed.)
  • Reviewing Asset documentation (for potential large deposits-sourcing the deposits, matching up with the borrowers, address etc.)
  • Reviewing liabilities match 1003 to the credit report; update any mortgage account with payoff statement and any subordinating secondary accounts if any are being done.
  • Review insurance policy declaration pages and if none available order with agent and make sure information is corrected on application specially for escrowing accounts.
  • Review to see if property is in flood zone for will need flood insurance and proper coverage.
  • Review income paystubs for employer name address, make sure the employee’s information matches the borrower, make sure the paystubs actual paystubs, review w2s
  • Order Tax transcripts
  • Order preliminary settlement statements and enter title fees for good faith estimates
  • Schedule closing time, date and locations with New York bank attorneys
  • Prepare closing preparation documents for the closing department in order for them to prepare the closing instructions for the settlement agent
  • Order Mortgage Insurance with several of the mortgage insurance companies

Skills

  • Credit underwriting and risk assessment
  • Regulatory compliance
  • Financial analysis and data analysis
  • Customer service and communication skills
  • Document review and attention to detail
  • Problem solving
  • Financial analysis
  • Credit underwriting
  • Customer service
  • Document review
  • Risk assessment

Salary Requirements

Negotiable

Timeline

Specialty Underwriting

JPMorgan Chase
12.2024 - Current

CD Mortgage Banking, Underwriter

JP Morgan Chase
10.2015 - 12.2024

Chase Private Client Sr. Loan Processor

JP Morgan Chase
08.2012 - 10.2015

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Dawnn R. Learner