Dawnn Williams
Orlando,FL
Summary
Dedicated and compassionate professional with 8 years of diverse experience in healthcare and patient support roles. Seeking to leverage my expertise in patient care, training, and healthcare navigation to excel as a Dementia Care Navigator at CareYaya.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Liability Adjuster
FCCI Insurance
07.2023 - Current
- Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
- Improved team efficiency by training new hires on best practices for handling liability claims.
- Worked closely with underwriters to identify potential risks that may affect policy pricing or eligibility.
- Enhanced customer satisfaction by effectively managing liability claims and providing timely resolutions.
Bodily Injury & PD Liability Commercial Adjuster
Allstate Insurance Company
06.2021 - 07.2023
- Evaluated and managed complex liability claims, ensuring timely and accurate resolution.
- Coordinated with medical providers to gather necessary documentation, improving claims processing time by 20%.
- Assisted policyholders in navigating the claims process, providing empathetic and clear communication.
- Conducted investigations and negotiations, achieving a 15% reduction in claim costs through effective resolution strategies.
Corporate Trainer (Temp)
Centers for Disease Control and Prevention
03.2021 - 08.2021
- Developed and delivered training programs on public health guidelines, enhancing knowledge retention by 30%.
- Facilitated workshops and seminars, ensuring compliance with health protocols.
- Collaborated with cross-functional teams to create training materials tailored to diverse audiences.
- Evaluated training effectiveness through feedback and assessments, leading to continuous improvement in training delivery.
Bodily Injury/ PIP Claims Adjuster
LIBERTY MUTUAL INSURANCE
10.2019 - 03.2021
- Managed Personal Injury Protection (PIP) claims, ensuring adherence to state regulations and policies.
- Engaged with medical providers and policyholders to gather necessary information for claim resolution.
- Improved claim turnaround time by 25% through process optimization and proactive follow-ups.
- Conducted detailed claim investigations, resulting in accurate and fair settlements.
Branch Manager
ENTERPRISE RENT A CAR
05.2017 - 10.2019
- Led a team of 15 employees, fostering a customer-centric culture and achieving a 95% customer satisfaction rate.
- Implemented operational improvements, increasing branch efficiency by 20%.
- Developed and executed strategic plans to drive sales and profitability.
- Mentored and trained staff, enhancing their skills and professional growth.
Clinical Research Assistant
PROOVE BIOSCIENCES
11.2016 - 04.2017
- Assisted in conducting clinical trials and research studies, ensuring compliance with protocols.
- Collected and analyzed data, contributing to the successful completion of research projects.
- Coordinated with study participants and medical staff, maintaining high levels of participant retention.
- Prepared reports and presentations on research findings for senior management.
MEDICARE ACCOUNT EXECUTIVE
ASSIST RX
10.2015 - 11.2016
- Managed a portfolio of Medicare clients, providing personalized support and guidance.
- Educated clients on Medicare plans and benefits, improving client understanding and satisfaction.
- Assisted in the enrollment process, ensuring accurate and timely submissions.
- Achieved a 10% increase in client retention through proactive relationship management.
PHARMACY TECHNICIAN Part Time
CVS/ PHARMACY RETAIL
03.2011 - 03.2016
- Supported pharmacists in daily operations, including prescription preparation and patient consultations.
- Ensured accurate medication dispensing, contributing to high levels of patient satisfaction.
- Assisted in maintaining pharmacy inventory, reducing stock discrepancies by 15%.
- Provided excellent customer service, addressing patient inquiries and concerns promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
PHARMACY TECHNICIAN SPECIALIST
SOUTH MIAMI PHARMACY FERTILITY
06.2014 - 08.2015
- Provided specialized support in pharmacy operations, ensuring accurate medication dispensing.
- Assisted pharmacists in preparing and labeling prescriptions, maintaining compliance with regulations.
- Educated patients on medication usage and side effects, enhancing patient safety.
- Managed inventory, ensuring adequate stock levels and minimizing waste.
Education
Master of Science - Healthcare Administration
West Coast University
North Hollywood, CAMaster of Science - Psychology
Bethune - Cookman University
Daytona Beach, FLSkills
- Patient advocacy
- Healthcare system navigation
- Claims management
- Training and development
- Clinical research support
- Medicare plan education
- Medication management
- Web Development (HTML, CSS, React, Nodejs)
- Data Visualization
- Cloud Platforms (AWS, Azure, Google Cloud)
- Windows Server Administration
- AWS Server Administration
Certification
- 6-20 Resident All Lines Adjuster License
- Registered Pharmacy Technician (RPhT)
Timeline
Commercial Liability Adjuster
FCCI Insurance
07.2023 - Current
Bodily Injury & PD Liability Commercial Adjuster
Allstate Insurance Company
06.2021 - 07.2023
Corporate Trainer (Temp)
Centers for Disease Control and Prevention
03.2021 - 08.2021
Bodily Injury/ PIP Claims Adjuster
LIBERTY MUTUAL INSURANCE
10.2019 - 03.2021
Branch Manager
ENTERPRISE RENT A CAR
05.2017 - 10.2019
Clinical Research Assistant
PROOVE BIOSCIENCES
11.2016 - 04.2017
MEDICARE ACCOUNT EXECUTIVE
ASSIST RX
10.2015 - 11.2016
PHARMACY TECHNICIAN SPECIALIST
SOUTH MIAMI PHARMACY FERTILITY
06.2014 - 08.2015
PHARMACY TECHNICIAN Part Time
CVS/ PHARMACY RETAIL
03.2011 - 03.2016
Master of Science - Healthcare Administration
West Coast University
Master of Science - Psychology
Bethune - Cookman University
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