DAWNNEL NORTHE
EAST ORANGE, NEW,ESSEX
Summary
Dependable worker with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking with strong organizational skills eager to work and learn. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Delivery associate
Parkwood Logistics LLC
08.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Fostered positive working relationships with regular customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Created and submitted delivery and DOT logs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Site Monitor
Community Counseling And Mediation Syep Dept
Brooklyn , NY
01.2020 - 07.2021
- Carefully select and recruit new potential worksites for partnership with DYCD summer program
- Thoroughly inspect potential worksites to ensure they are clean and safe for placement of SYEP youths
- Conduct client intake and file documents safely
- Facilitate orientation training for large groups
- Create presentations and training for staff use
- Typing reports, letters and other business documents
- Updating and storing clients files
- Supervise youths during the pandemic as they work from home.
- Trained support staff in site implementation, updating and maintenance procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; nights and weekends.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to supervisors by copying, faxing and filing documents.
- Corresponded with clients through email, and telephone
- Answered large volume of incoming calls daily to resolve clients issues and schedule appointments.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Liaised with vendors, contractors and professional services personnel to properly place clients in correct services
- Troubleshot issues with websites and find new useful platform that may help to boost company productivity.
- Create and conduct Zoom class with staff in an effort to train them on how to better use the platform for efficient communication, teaching and orientation during Covid.
AfterSchool Instructor
Community Counseling And Mediation FYI
Brooklyn , NY
01.2017 - 01.2021
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Established and supported positive educational environment for student learning.
- Gave assignments, graded work and regularly discussed performance with students.
- Established and communicated clear learning objectives and expectations to students.
- Developed instructional aids for classroom use and encouraged student participation.
- Encouraged consistent classroom attendance and managed student behavior using constructive criticism.
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Prepared various classroom activities and assessment methods to promote retention of study materials.
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Attended professional development seminars and workshops to maintain expertise in Creative writing, DIY crafts and Vocals .
- Organize shows/ concerts for participants to showcase their hard work and talents
- Interact with parents and guardians in small meetings to discuss youth’s learning and progress.
- Lead after school staff meetings and training opportunities for the purpose of reviewing and coordinating after school activities and learning new instructional techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Middle School English & Science Tutor
Private
Brooklyn , NY
03.2018 - 01.2019
- Provide one on one mentoring in common curricular subjects such as English and Science
- Helped students to understand and use different strategies to complete assignments and homework
- Evaluate student’s weakness and build lessons to help improve overall learning
- Administered assessments and standardized tests to evaluate student progress.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Cultivated relationships with parents for complete support network.
- Encouraged independent thought, good judgment and expression of original ideas.
Administrative Assistant and Teacher’s Aide
Cuny College Of Technology HSE Program
Brooklyn , NY
08.2017 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments and meetings
- Developed and updated spreadsheets and databases to track, analyze and report on client’s performance performance
- Alert senior Administrator on supplies that needs to be restocked to maintain adequate stock levels.
- Remind and alert senior administrator of rapid office equipment repair and maintenance.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reach out to new and previous clients to give updates about upcoming semester.
- Enroll new clients in appropriate classrooms
- Electronically collect and store clients intake documents.
- Instructed students in small groups who achieved passing grades on TASC exams
- Assist students in understanding the materials taught in different subject areas
- Assisted in Administering student’s evaluations and provided detailed feedback.
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Supported instructor with test administration, curriculum development and assignment grading.
Tutor and Teacher’s Assistant
PS 316 Elijah Stroud
Brooklyn , NY
01.2016 - 04.2018
- Responsible for assisting students in understanding the materials taught in different subject areas
- Provide one-on-0ne tutoring sessions for students
- Assisted in Administering student’s evaluations and provided detailed feedback.
- File both Faculty and student’s folders, attendance sheet, drill reports and lesson plans within a timely manner
- Brainstorm suggestions for enhancing class activities and classroom learning environment.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Developed healthy relationships with 20+ children to provide support and guidance in learning.
- Served nutritious and healthy meals and snacks.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Transported 20+ children to and from school and various extracurricular activities.
- Cared for children ages 5 to 9 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Maintained detailed files and created charts tracking students learning progress.
FYI Summer Youth Employment Program Camp Counselor
Community Council and Mediation
Brooklyn , NY
07.2016 - 08.2017
- Supervise various groups of students in camp activities
- Ensure the proper storage of camp equipment after camp events
- Assist in the coordination of the closing day event celebrated by 90 campers
- Leadership and Involvement
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
Volunteer Writing Tutor and teacher’s assistant
Teachers Preparatory School
Brooklyn, NY
02.2016 - 05.2016
- Instructed freshman students on how to improve their writing ability during paced test taking
- Aid in getting freshman and sophomores prepared for the New York Regents exam by better developing their critical reading and writing skills
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Provided appropriate learning materials for students.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Met with students and discussed educational goals and expectations.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Helped students prepare for routine and standardized tests and exams.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Drilled students on subject matter and used flashcards and writing techniques to improve recall.
- Updated required logs and student documentation to keep records accurate and current.
- Maintained detailed files and created charts tracking students learning progress.
Education
Associate - arts, Liberal Art (social science concentration
Medgar Evers College
Brooklyn, NY 06.2019
Teachers Preparatory High School
226 Bristol St Brooklyn, NY 11212 United States06.2016
Skills
- Vehicle Inspection
- GPS Navigation
- Verbal and Written Communication
- Customer Needs Assessments
- Ability to Lift 50 Pounds
- Customer Satisfaction
- DOT Compliance
- Attention to Detail
- Time Management
- Motor Vehicle Operation
- Dependability and Honesty
- Customer Relationships
- Efficiency and Time Management
- Customer Service
- Basic Math Skills
- Teamwork and Collaboration
- Accurate Documentation
- Safety
- Office Supply Management
- Google Drive
- Microsoft Office
- Multitasking and Organization
- Office Reception
- Computer Skills
- Telephone Etiquette
- Customer Support Needs Assessment
- Clerical Support
- Prioritizing Work
- Scheduling Meetings
- Organizing and Categorizing
- Issue Resolution
- Exceptional Communicator
- Customer Support
- Guest Experiences
- Team-Oriented and Cooperative
- Guest Satisfaction
- Email Etiquette
- Proficient in creating and conducting zoom calls and webinars
Accomplishments
- New York State Office of Children and Family Services: Health & Safety Training: Competencies for Becoming a Family or Group Family Day Care Provider”
- CPR certified
Timeline
Delivery associate
Parkwood Logistics LLC
08.2021 - Current
Site Monitor
Community Counseling And Mediation Syep Dept
01.2020 - 07.2021
Middle School English & Science Tutor
Private
03.2018 - 01.2019
Administrative Assistant and Teacher’s Aide
Cuny College Of Technology HSE Program
08.2017 - 08.2018
AfterSchool Instructor
Community Counseling And Mediation FYI
01.2017 - 01.2021
FYI Summer Youth Employment Program Camp Counselor
Community Council and Mediation
07.2016 - 08.2017
Volunteer Writing Tutor and teacher’s assistant
Teachers Preparatory School
02.2016 - 05.2016
Tutor and Teacher’s Assistant
PS 316 Elijah Stroud
01.2016 - 04.2018
Associate - arts, Liberal Art (social science concentration
Medgar Evers College
Teachers Preparatory High School
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