Dawn "Roxanne" Geiger
Louisville,KY
Summary
Dynamic and detail-oriented professional with extensive experience at Norton Cancer Institute, excelling in patient management and insurance verification. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in Microsoft Office and adept at organizing complex schedules, ensuring seamless operations in fast-paced healthcare environments.
Overview
23
23
years of professional experience
Work History
Receptionist
Norton Audubon Immediate Care Center
Louisville, Kentucky
11.2025 - Current
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed payments and updated accounts to reflect balance changes.
Physician Secretary to Dr Michael Driscoll
Norton Cancer Institute - Audubon
Louisville, KY
10.2023 - 12.2025
- Monitored patient progress through follow-up visits to ensure effectiveness of treatments.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Obtained and recorded patients' medical histories and treatment progress for optimal treatment planning.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Provided administrative support to the Office Manager and other staff members.
- Assisted with special projects or tasks related to departmental functions upon request.
- Handled confidential documents with discretion.
- Prepared expense reports in accordance with company policies and procedures.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Registrar
Norton Cancer Institute - Audubon
Louisville, KY
06.2022 - 10.2023
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Processed payments from patients according to established policies and procedures.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Trained new employees on proper use of registration systems and processes.
- Screened patients before and during admissions processes.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
Office Manager
Doug Jones Home Improvement
Louisville, Kentucky
09.2018 - 06.2022
- Coordinated daily office operations to enhance workflow efficiency.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Organized staff schedules and delegated tasks to ensure seamless operations.
- Developed office policies and procedures to enhance operational consistency.
- Facilitated meetings by preparing agendas and distributing minutes promptly.
- Streamlined billing processes to enhance accuracy and reduce discrepancies.
- Trained new administrative staff on office protocols and software tools.
- Oversaw maintenance requests and liaised with service providers for repairs.
- Provided administrative support to senior management for project coordination.
- Assisted in planning company events and employee engagement activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Sales Represemtative
Atlantic Construction Company
Louisville, Kentucky
01.2003 - 03.2018
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed client relationships through regular follow-ups and personalized communication strategies.
- Trained new team members on product knowledge and effective sales techniques to boost performance.
- Created detailed sales reports to track performance and inform management of market dynamics.
- Facilitated contract negotiations to ensure mutually beneficial agreements with clients.
- Identified client needs through active listening and tailored proposals to meet specific requirements.
- Developed key customer relationships to increase sales.
Education
High School Diploma -
Beth Haven Christian School
Louisville, KY05-1999
Some College (No Degree) - Medical Research
Indiana University Southeast
New AlbanySome College (No Degree) - Communications
Campbellsville University
Campbellsville, KYSome College (No Degree) - Cancer Registrar Management
University of Cincinnati
Cincinnati, OHSkills
- Patient management
- Insurance verification
- Appointment scheduling
- Customer service
- Microsoft Office
- Team collaboration
- Compassionate care
- Effective communication
- Problem solving
- Attention to detail
- Organizational skills
- Time management
Affiliations
- Norton Preceptor Training (Completed November 2025)
- Norton Mentor Certification (Completed October 2025)
- Norton Care Champions Committee Member for NCI Audubon (August 2023-Current)
- Employee Engagement Committee Member for NCI Audubon (January 2025-December 2025)
- American Cancer Society Event committee member and eventually Chair for Breast Cancer fundraiser 2015-2019
- American Cancer Society / Cancer Action Network member 2015-Current
Timeline
Receptionist
Norton Audubon Immediate Care Center
11.2025 - Current
Physician Secretary to Dr Michael Driscoll
Norton Cancer Institute - Audubon
10.2023 - 12.2025
Registrar
Norton Cancer Institute - Audubon
06.2022 - 10.2023
Office Manager
Doug Jones Home Improvement
09.2018 - 06.2022
Sales Represemtative
Atlantic Construction Company
01.2003 - 03.2018
High School Diploma -
Beth Haven Christian School
Some College (No Degree) - Medical Research
Indiana University Southeast
Some College (No Degree) - Communications
Campbellsville University
Some College (No Degree) - Cancer Registrar Management
University of Cincinnati