Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Dawn S. Epps

Briarwood,USA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Compliance CoordinatorHomeless Rental Coordinator421-A Tax AnalystCustomer Service Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Briarwood, USA
Open to relocation: No

Salary Range

$90000/yr - $200000/yr

Summary

Dynamic Compliance Coordinator with extensive experience at the New York City Department of Housing Preservation & Development. Expert in regulatory compliance and stakeholder engagement, I developed advanced reporting systems that enhanced operational efficiency. Proven track record in cross-functional leadership and strategic problem-solving, ensuring timely project compliance and successful outcomes.

Overview

18
18
years of professional experience

Work History

Compliance Coordinator

New York City Department of Housing Preservation & Development (HPD)
New York, New York
07.2018 - Current
  • Manage a growing portfolio of 800+ city-sponsored preservation rental projects, ensuring compliance with Regulatory Agreements and Housing Program requirements, including mandated homeless set-aside units, while upholding accurate and well-maintained documentation standards.
  • Developed comprehensive Excel-based reporting systems for senior and executive leadership, detailing compliance status, housing vacancies, and rent roll submissions to support informed decision-making.
  • Review sensitive compliance documents to identify non-compliance issues, communicated findings to project partners, and ensured timely implementation of corrective actions.
  • Led cross-functional communication with stakeholders and leadership through regular status calls and strategic updates to ensure alignment and engagement.
  • Administer vacancy notification forms to Homeless Placement Services Unit, facilitating timely referrals of shelter clients into permanent housing and streamlining the transition process.
  • Facilitate troubleshooting and training with external stakeholders on the electronic rent roll system; provide feedback to enhance compliance processes.

Homeless Rental Coordinator

New York City Department of Housing Preservation & Development (HPD)
New York, New York
05.2015 - 07.2018
  • Establishing and maintaining effective communications with DOH, HRA, various divisions of HPD, housing developers, and other external partners.
  • Maintaining accurate tracking of the available units in my portfolio and the status of pending client referrals.

421-A Tax Analyst

New York City Department of Housing Preservation & Development (HPD)
New York, New York
06.2010 - 05.2015
  • Evaluated applications for final tax exemption benefits on new construction projects (rental, condo, co-op), analyzing architectural, financial, and legal documents to verify eligibility; Assigned project codes for internal tracking and compliance.
  • Tracked project progress from preliminary to final construction, ensuring milestones and compliance benchmarks were met.
  • Guided developers through TIP and RPTL regulations to ensure compliance and on-time, error-free application submissions.
  • Maintained daily communication with the 421-a/b Director and Tax Incentive Programs (TIP) Director on the status of active projects and new initiatives, as well as reporting updates and findings. Made recommendations when required.
  • Provided end-user support for online application systems, resolving issues and relaying feedback to improve functionality.
  • Processed filing fee payments and ensured prompt issuance of eligibility certificates.
  • Managed FOIL requests and archival retrievals, ensuring compliance and timely responses.
  • Mentored junior analysts by providing guidance on program requirements and best practices for application review.

Customer Service Specialist

New York City Department of Housing Preservation & Development (HPD)
New York, New York
06.2008 - 12.2010
  • Engaged daily with property owners and project partners to discuss 421A/B tax applications, identify needs, clarify information, research issues, and deliver effective solutions.
  • Investigated and responded to ticklers (internal tracking items/reminders) assigned by the agency’s Commissioner’s Office, ensuring timely follow-up and resolution of program-related tasks.
  • Supervised and trained WEP and SYEP staff, overseeing client support work assignments and ensuring efficient and effective execution of tasks.

Education

Public Administration

The College of New Rochelle
New York, NY
01-2016

Bachelor of Arts - Social Sciences

The College of New Rochelle
New York, NY
01-2015

Skills

  • Public Sector Project & Program Management
  • Regulatory Compliance & Policy Implementation
  • Stakeholder Engagement & Interagency Collaboration
  • Cross-Functional Team Leadership
  • Government Communication & Public Outreach
  • Strategic Problem Solving & Decision-Making
  • Process Improvement & Operational Efficiency
  • Policy Research & Data-Driven Analysis
  • Staff Training, Mentorship & Performance Development
  • Microsoft Suite: Excel (Advanced), Word, Outlook, Teams, Access, PowerPoint
  • Housing Systems: E-Rent Roll, HPDWorks, HPDInfo, HPDOnline, 421-a Online
  • Data & Application Portals: Oracle, HCR Data Access Information Portal, Citynet -Webconnect, DocDrop
  • Collaboration Tools: Webex, SharePoint, Zoom

Timeline

Compliance Coordinator

New York City Department of Housing Preservation & Development (HPD)
07.2018 - Current

Homeless Rental Coordinator

New York City Department of Housing Preservation & Development (HPD)
05.2015 - 07.2018

421-A Tax Analyst

New York City Department of Housing Preservation & Development (HPD)
06.2010 - 05.2015

Customer Service Specialist

New York City Department of Housing Preservation & Development (HPD)
06.2008 - 12.2010

Public Administration

The College of New Rochelle

Bachelor of Arts - Social Sciences

The College of New Rochelle

Similar Profiles

  • Oluwaseyi OyaniyiOluwaseyi Oyaniyi

    Deputy Director – Technical Services at New York City Housing Preservation and Development (HPD)Deputy Director – Technical Services at New York City Housing Preservation and Development (HPD)

  • Jeffrey Dormeus, MPAJeffrey Dormeus, MPA

    Building Evaluator at City of New York- Dept of Housing Preservation & Development (HPD)Building Evaluator at City of New York- Dept of Housing Preservation & Development (HPD)

  • Ayesha HumphreysAyesha Humphreys

    Client Specialist at Housing Preservation and Development (HPD)Client Specialist at Housing Preservation and Development (HPD)

  • Denis PaganDenis Pagan

    Edge, Operations Lead at Related CompaniesEdge, Operations Lead at Related Companies

  • Ahnaf AhmedAhnaf Ahmed

    Patient Care Technician at Lenox Hill RadiologyPatient Care Technician at Lenox Hill Radiology

CREATE PROFILE
Dawn S. Epps