Summary
Overview
Work History
Education
Skills
Timeline
Server

Dawnseh Wilson

Mt. Pleasant,MI

Summary

Dynamic, results-driven professional with an extensive amount of leadership, team management, and customer service experience. proven capacity to create and manage high-achieving teams, improve methods, and raise customer satisfaction in fast-paced environments. skilled in performance evaluation, efficient use of resources, and conflict resolution to boost results and achieve organizational goals. appreciated for having outstanding people skills, paying close attention to details, and inspiring team members to go above and beyond. prepared to apply a broad range of skills and practical management experience to benefit an innovative organization.

Overview

12
12
years of professional experience

Work History

Server

Okelly's Sports Bar and Grill
08.2023 - 11.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Summer Youth Crew Leader

Saginaw Chippewa Indian Tribe
06.2024 - 08.2024
  • Developed positive and productive relationships with kids, parents and staff.
  • Facilitated team-building exercises among participants to promote cooperation, communication skills development.
  • Supervised activities to address behavioral issues and promote fun, safety and inclusivity.


Child Care Provider

Owl and Reinsburg household
01.2013 - 12.2022

Hostess and Server

Mountain Town Station Restaurant
12.2021 - 08.2022


  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Student Co-Op

Mt. Pleasant High School
08.2021 - 06.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Supported administrative staff with daily tasks, resulting in increased productivity and smoother operations.
  • Input data into spreadsheets and databases.
  • Organized school events and activities, promoting a sense of community among students, staff, and parents.

Team Member

Panera Bread
04.2021 - 12.2021
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Maintained productive, efficient approach to all tasks.

Assistant

Marty’s Bar and Grill
01.2020 - 12.2020
  • Assisted in working at Marty’s Bar and Grill

Mgizi Economic Development Youth Assistant

Saginaw Chippewa Tribe
07.2019 - 08.2019
  • Participated in training sessions, gaining valuable knowledge applicable to future job opportunities.
  • Developed customer service abilities through assisting visitors and handling inquiries.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.

Education

Sports Management

Central Michigan University
Mt Pleasant, MI
04-2027

General Business

Saginaw Valley State University
University Center, MI
04.2023

High School -

Mt. Pleasant High School
Mt. Pleasant, MI
06.2022

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Guest Engagement
  • Multi-tasking
  • Team leadership skills
  • Effective Communication

  • Administrative Skills
  • Team Player
  • Social Media Savvy
  • Teamwork and Collaboration
  • Problem-Solving
  • Dependable and Responsible

Timeline

Summer Youth Crew Leader

Saginaw Chippewa Indian Tribe
06.2024 - 08.2024

Server

Okelly's Sports Bar and Grill
08.2023 - 11.2024

Hostess and Server

Mountain Town Station Restaurant
12.2021 - 08.2022

Student Co-Op

Mt. Pleasant High School
08.2021 - 06.2022

Team Member

Panera Bread
04.2021 - 12.2021

Assistant

Marty’s Bar and Grill
01.2020 - 12.2020

Mgizi Economic Development Youth Assistant

Saginaw Chippewa Tribe
07.2019 - 08.2019

Child Care Provider

Owl and Reinsburg household
01.2013 - 12.2022

Sports Management

Central Michigan University

General Business

Saginaw Valley State University

High School -

Mt. Pleasant High School
Dawnseh Wilson