Dawn Stanton
San Francisco,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Janitorial
Hughes Group
05.2024 - 01.2025
- Maintaining covid stations and proper supplies for public concourse and two seven story buildings, which included staff and visitor parking along with outpatient clinic
- Promptly addressed all hygiene and safety issues in a professional manner as they arose
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Resolved personnel issues professionally, fostering a positive work atmosphere among the janitorial staff.
- Utilized proper techniques for handling chemicals and equipment to ensure employee safety while performing janitorial duties.
- Preserved the cleanliness of common areas and facilities by performing routine janitorial duties as needed.
Administration/Job Coordinator/Customer Relations
Daigian Painting and Construction
10.2010 - 01.2023
- Managed relationships with customers and vendors
- Close communication with the owner of sight status and daily operations
- Drove from sight to sight handling deliveries, ensuring proper staffing and on sight reports
- Handled all office operations, payroll, conferencing, billing, accurate and proficient file maintenance
- Kept smooth flow of rapport between staff, client, vendors and owner
- Achieved consistently high client satisfaction ratings through diligent attention to detail and commitment to delivering exceptional results.
- Ensured adherence to quality standards by monitoring work output and providing constructive feedback when necessary.
- Managed multiple projects simultaneously for successful completion within deadlines and budget constraints.
Customer Service/Administrative Assistant
Tralle Construction
06.2004 - 09.2010
- Delivered experienced and reliable customer service, ensuring high quality professional relationships with clients
- Fully committed to following company procedures and winning loyal customers
- Purchased supplies and handled all aspects of inventory (invoices, stock reports, billing)
- Carried out administrative duties, such as, filing, copying, scanning, booking conference calls, submitted and reconciled expense reports
- Liaison between client, staff, management and owners, keeping fluid, positive lines of communication
- Streamlined workflow processes by creating templates for common email responses to frequently asked questions from customers.
- Collaborated with cross-functional teams to resolve complex customer concerns and provide comprehensive solutions.
Waitstaff
Pier Market
01.1996 - 01.2001
- Gave superb service to an extremely high volume restaurant
- Diligently providing excellent teamwork
- Was a prompt, professional, caring employee that took pride in going the extra mile
Education
The University of California
Los Angeles, CAGeorgetown University
Washington, DCSkills
- Efficient workflow management
- Worker performance evaluations
- Workplace safety enforcement
- Teamwork and contribution
Accomplishments
- Supervised team of 9 staff members.
- Achieved a smoothly running office through effectively implementing new systems of organization and standardizes procedures.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Paralegal Certification specializing in Immigration and Environmental Law
- Docent Teaching, 3rd Grade
- Real Estate License (Continued Education ongoing) (Coldwell Banker, CA)
- TIPS Card, Louisiana
- Food and Safety Handlers License Washington, DC, California, Louisiana
Languages
Spanish
Limited Working
Timeline
Janitorial
Hughes Group
05.2024 - 01.2025
Administration/Job Coordinator/Customer Relations
Daigian Painting and Construction
10.2010 - 01.2023
Customer Service/Administrative Assistant
Tralle Construction
06.2004 - 09.2010
Waitstaff
Pier Market
01.1996 - 01.2001
Georgetown University
The University of California
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