Dawnta Campbell
Royal Oak,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
JMC Management, LLC
01.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Assistant General Manager
The Inn on Ferry Street
08.2023 - 12.2023
- Responsible for driving revenue and occupancy by managing the sales and marketing efforts of a hotel
- Establish and maintain client relationships, negotiate contracts, and implement strategies to meet sales targets
- Assist the General Manager in managing various aspects of the property, including guest services, staff supervision, financial management, and ensuring high guest satisfaction
- Maintain operational standards, resolving guest concerns, and budget management
- Uphold the hotel's brand standards and ensure profitability and guest experience are maintained.
Servicing Communication Specialist
Rocket Mortgage
01.2021 - 09.2023
- Take client calls and provide accurate, satisfactory answers to their queries and concerns
- Guide clients through troubleshooting, navigating the company site, or using the products
- Review client loans, providing updates and information about billing, escrow, and other loan items.
Community Manager
Regus
01.2019 - 01.2021
- Meet with clients to resolve issues, process client terminations, and other issues of complexity
- Be accountable for client retention and satisfaction
- Lead building site tours as needed
- Escalate reoccurring matters as it relates to 3rd party vendors
- Trained team thoroughly during the onboarding process and have the tools necessary to succeed in their respective roles.
On-Site Property Manager
Francis Property Management
01.2015 - 01.2019
- Overall responsibility for the day-to-day operations of the community
- Supervision of on-site staff
- Leasing, marketing, and public relations of the community
- Rent Collection and Record-Keeping
- Completion of required weekly reports
- Resident Retention Oversight of contractors while they are performing work in the community.
District Manager
Jimmy Johns
01.2011 - 01.2015
- Ensure each restaurant manages cash and banking procedures to standard
- Create a culture of accountability, respect, and drive for results
- Execute organizational training and team development plan
- Ensure training is effective and all Brand and local standards are met
- Manage restaurant's food costs to budget, meeting service and sales goals.
Education
BBA - Business Management
Wayne State University
Detroit, MISkills
- Regulatory Auditing
- Bid Proposals
- Rental Pricing Strategies
- Tenant Relations
- Collections Procedures
- Security Deposit Refunds
- Fair Housing Mandates
- Leasing and Sales
- Tenant and Eviction Laws
- Building Operations
- Rent Collection
- Tenant Screening
Certification
Licensed Realtor, 2019, Current
Runner
I find joy in running, whether it's the quiet solitude of early morning paths or the refreshing breeze of an evening jog. It's a time to clear my mind, challenge myself, and ground myself.
Timeline
Property Manager
JMC Management, LLC
01.2024 - Current
Assistant General Manager
The Inn on Ferry Street
08.2023 - 12.2023
Servicing Communication Specialist
Rocket Mortgage
01.2021 - 09.2023
Community Manager
Regus
01.2019 - 01.2021
On-Site Property Manager
Francis Property Management
01.2015 - 01.2019
District Manager
Jimmy Johns
01.2011 - 01.2015
BBA - Business Management
Wayne State University
Licensed Realtor, 2019, Current
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