Dawn Cater
Nashville,TN
Summary
Goal-driven, detailed-oriented, and accountable healthcare professional with over 15 years of related, hands-on experience within a fast-paced outpatient Dental/Medical setting. Recognized for providing visionary leadership that draws upon knowledge of multifaceted aspects of healthcare business. Results-focused professional with strength in promoting positive health outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Oral Health Educator/Registered Dental Hygienist
Metro Public Health Department
Nashville, TN
01.2020 - 12.2021
- Covid-19 investigator-interviewed data collection, data entry, maintenance, and contact tracing.
- Enhanced awareness of health resources and worked to connect school administrators and teachers with programs.
- Provided necessary health education for patients.
- Delivered health aids to schools locations on time during initial phase of Covid-19
- Recommended improved life choices to enhance patient outcomes.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Provided oral health education to patients in a school based program, with focus on underserved populations.
- Demonstrated an interest to serve in the public health setting as well as an understanding of exchange of health-related information within the community.
Office Manager/Dental Hygienist
Meharry Medical School
Nashville, TN
04.1999 - 04.2019
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
- Planned for major business changes, including system conversions and office moves.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Applied cavity preventing agents, like fluoride and sealants, to protect patients' teeth from decay.
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer.
- Customized dental prophylactic treatment to meet individual patients' needs.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
Education
Bachelor of Science - Dental Hygiene
Tennessee State University
Nashville, TNSkills
- Data gathering and analysis
- People skills
- Working collaboratively
- Reliable and trustworthy
- Resource advocacy
- Friendly, positive attitude
- Problem resolution
- Conflict resolution
Certification
- Health Care Administrator, Graduate level-Tennessee State University -
Timeline
Oral Health Educator/Registered Dental Hygienist
Metro Public Health Department
01.2020 - 12.2021
Office Manager/Dental Hygienist
Meharry Medical School
04.1999 - 04.2019
Bachelor of Science - Dental Hygiene
Tennessee State University
- Health Care Administrator, Graduate level-Tennessee State University -
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