Dawnya Robinson
Paymaster
Calumet City,United States
Summary
Manage payroll activities for 350+ employees in fast-paced environment and consistently complete payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
36
36
years of professional experience
Work History
Paymaster
Intercontinental Hotel Magnificent Mile
04.2007 - Current
- Ensure timely and accurate payment processing by meticulously reviewing payroll documents and data entry.
- Maintain employee trust and confidentiality by safeguarding sensitive payroll information and adhering to privacy regulations.
- Handle complex payroll issues promptly, resolving disputes and answering employee questions to maintain a positive work environment.
- Assist management by generating detailed reports on various payroll metrics.
- Reduce payroll discrepancies by implementing thorough verification procedures and cross-checking processes.
- Cross check employee information in payroll system processed by human resources to ensure accurate salary information.
- Respond to employee inquiries to provide assistance with payroll-related questions..
- Verify new hire and terminations to facilitate smooth operations.
- Complete payroll accurately and timely to meet employee expectations.
- Verify and process retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Process timecards and payroll data for 350+ employees.
- Implement payroll procedures to streamline workflow.
- Perform other duties, tasks and special projects as assigned.
General Cashier
Intercontinental Hotel Magnificent Mile
04.2006 - 04.2007
- Maintained a balanced vault cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in employees cash drawers at month end to maintain accuracy.
- Emptied the cashier's drop box along with Security to verify the number of envelopes to the signature log.
- Counted the contents of the envelope to make sure the contents was exactly the same as the cashier wrote on the envelope.
- Obtain checks from drop box and insure checks were received and listed with daily bank deposit.
- Prepare and distribute due backs (credit card tips) to employees.
- Provide change as needed.
- Prepare contract for house banks for new employees along with the proper training on policies & procedures.
- Perform other duties as assigned.
Mortgage Loan Officer
Irwin Mortgage Corporation
01.2005 - 07.2005
- Originate mortgage for home purchases and refinances.
- Collect and analyze customer information for preliminary approval or denial.
- Determine appropriate mortgage products that best meet the customer's needs and financial circumstances.
- Assemble all required documentation for processing and underwriting on each transaction.
- Provide overall excellent customer service.
Loan Officer Assistant
Irwin Mortage Corporation
06.2004 - 01.2005
- Receive borrower information from Loan Officer and run credit.
- Return file to Loan Officer for a credit qualifying decision.
- Order credit supplements from credit bureau.
- Gather all supporting documents for the loan and give to processor.
Opener/Loan Processor
Irwin Mortgage Corporation
05.2001 - 06.2004
- Open file in Lakewood system after loan officer has taken application.
- Order Flood Certificate, Case#, CAVIRS, Termite Inspection, Title, Payoff of Current Mortgage Loan (if applicable), Employment Verification, Landlord Verification.
- Gather information to get approved appraisers with Irwin Mortgage Corp.
- Accordingly file loan documents in order for loan processor.
- Other duties as assigned.
Casino Cage Cashier
Empress Casino
02.2001 - 05.2001
- Quickly and accurately counted drawer at start and end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Sold chips and tokens to patrons.
- Disburse cash to winning patrons.
Project Coordinator
Hub Group Distribution Services
02.1999 - 08.2000
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Under general supervision, perform a variety of functions as it related to coordinating operations for the inbound and outbound delivery services for retail accounts.
- Effectively and efficiently manage client's orders, inventory and reconciliation on an event by event basis.
- Track inventory levels including shortages, overages and damaged goods in order to correct and/or prevent any shipping discrepancies.
- Provide overall customer service to customers and clients.
Assistant Teller Supervisor
Kane County Teachers Credit Union
09.1998 - 02.1999
- Assisted in training new hires, ensuring a thorough understanding of company policies and procedures.
- Duties included supervising 10-15 member service representatives, assisting the teller manager with daily activities.
- Disburse cash to members and to tellers as needed.
- Opening and closing office.
- Assist tellers with any problem they may have.
- Duties included balancing money orders, traveler's checks and daily checks on a 10 key system.
- Ordering cash on a daily basis for expected cash flow.
Week-End Supervisor
I.H. Mississippi Valley Credit Union
01.1989 - 08.1998
- Performed member services from 1989-1990 as a part-time teller, 1990-1992 a full time teller.
- From 1992 until 8/98 I was a Week-End Supervisor, which I supervised 10-15 member service representatives.
- Duties included balancing money orders, traveler's checks and daily checks on a 10 key system.
- The distribution of CD's and IRA's.
- Ordering cash on a daily basis for expected cash flow.
- Opening and closing office.
- Completed S.T.A.R. (STAFF TRAINING AND RECOGNITION PROGRAM)
Education
High School Diploma -
United Township High School
05.1986
Skills
- ADP Payroll Software
- Oracle Software
- Confidentiality Assurance
- Resolving discrepancies
- Payroll Auditing
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Paymaster
Intercontinental Hotel Magnificent Mile
04.2007 - Current
General Cashier
Intercontinental Hotel Magnificent Mile
04.2006 - 04.2007
Mortgage Loan Officer
Irwin Mortgage Corporation
01.2005 - 07.2005
Loan Officer Assistant
Irwin Mortage Corporation
06.2004 - 01.2005
Opener/Loan Processor
Irwin Mortgage Corporation
05.2001 - 06.2004
Casino Cage Cashier
Empress Casino
02.2001 - 05.2001
Project Coordinator
Hub Group Distribution Services
02.1999 - 08.2000
Assistant Teller Supervisor
Kane County Teachers Credit Union
09.1998 - 02.1999
Week-End Supervisor
I.H. Mississippi Valley Credit Union
01.1989 - 08.1998
High School Diploma -
United Township High School
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