Master of Science - Telecommunications Systems
DePaul University
Chicago, IL 09.2007 - 06.2010
Dawon Fleming
IT
Woodridge,IL
Summary
Results-oriented IT professional with entry-level experience in QA testing and AI training, equipped with strong problem-solving and technical abilities. Willingness to learn, and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Education
Bachelor of Science - Electronics Engineering Technology
East-West University
Chicago, IL 09.2003 - 06.2007
Work History
AI Trainer
Outlier/Scale Ai
San Francisco, CA
03.2025 - Current
- Fine-tuned Large Language Models (LLMs) for improving relevancy and accuracy of Generative AI prompt responses.
- Identified and revised incorrect image, audio and textual Machine Learning model interpretations, ensuring more accurate output results.
- Developed prompt variations and scenarios to stress-test AI systems for robustness, ensuring consistent performance across a range of use cases.
IT Technician
Cloud9ine
Chicago, IL
08.2023 - Current
- Diagnosed and resolved advanced software and hardware issues by evaluating application performance, executing uninstall/reinstall procedures, and applying critical tweaks, ensuring lasting functionality and reducing repeated support requests.
- Documented technical problems, resolution steps, and outcomes in the LIT Networking Dispatch Portal, enabling accurate tracking of recurring issues and supporting effective root cause analysis.
- Collaborated closely with Senior Technicians and site contacts to assess, execute, and communicate technical solutions, proactively sharing clear documentation to bridge communication gaps and prevent repeat issues.
Software User Tester
UTest
Chicago, IL
04.2019 - Current
- Worked closely with QA teams to identify gaps in test coverage and implement necessary fixes rapidly.
- Owned end-to-end execution of assigned test cases, strictly adhering to detailed step-by-step overviews and securing approval for each phase before advancing, meeting project quality benchmarks.
- Documented and escalated complex bugs using Jira and the OnDemand Atlassian plugin, facilitating actionable communication with developers and accelerating issue resolution cycles.
- Enhanced the accuracy and clarity of defect documentation, collaborating with developers to resolve ongoing bugs and provide comprehensive feedback for new feature rollouts.
- Consistently delivered test cases that met or exceeded key performance indicators, including cycle time, precondition approval rate, and tester performance rating, maintaining a 100% approval record.
Skills
Quality assurance