Dawonna Anderson
Medical Office Assistant
Decatur,GA
Summary
Dedicated and detail-oriented professional with a proven track record in medical office coordination and eligibility assessment. Seeking a position as a Medical Office Coordinator to utilize my skills in initiating and completing referral requests, data entry, benefits review, and appointment scheduling to support the daily activities of the Medical Office Team.
Overview
19
19
years of professional experience
Work History
Medical Billing Specialist
Radiant Health Family Medicine
Decatur, GA
11.2022 - 07.2023
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Posted charges, payments and adjustments.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Maintained timely and accurate charge submission through electronic charge capture, including billing and account receivables (BAR) system and clearing house.
Medical Office Coordinator
Maxim Wellness Centers
Conyers, GA
02.2017 - 09.2022
- Initiated and completed Internal/External Referral requests received through Fax, Health Connect, and On-Line Affiliate Link.
- Conducted accurate data entry using standardized documentation templates and established policies and procedures
- Reviewed benefits and eligibility for services requiring authorization
- Assigned or ensured the correct ICD-10, HCPCS, and CPT codes were entered
- Notified members regarding referral/authorization orders, eligibility/benefit questions, and scheduled appointments for external referral consultations, tests, and procedures
- Supported the daily activities of the QRM/Post-Acute Regional Review Team.
Medical Office Coordinator
Agape OBGYN
Atlanta, GA
12.2013 - 12.2016
- Managed smooth and effective communication among physicians, patients, families and staff.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Transplant Coordinator
Emory Healthcare
Atlanta, GA
08.2009 - 12.2013
- Obtained detailed transplant benefits and secured authorizations for each transplant phase
- Acted as a liaison on behalf of physicians and nurses, providing clinical updates to case managers
- Ensured maximum benefit level reimbursement for the department
- Verified policy clauses, pre-existing conditions, effective dates, and co-pay information
- Entered and submitted claims promptly and examined claims, records, and procedures for coverage approval.
Patient Account Representative II
Emory Healthcare
Atlanta, GA
12.2007 - 07.2009
- Verified insurance benefits for new and returning patients, processing an average of 80 patients per day
- Ensured completeness and accuracy of insurance information
- Documented and supported actions taken on insurance charges and referral issues
- Identified process improvements and provided training on Cerner and scheduling system functionality.
Medical Secretary
Emory Healthcare
Atlanta, GA
01.2005 - 01.2008
- Reviewed and mailed physician dictations, ensuring accuracy and completeness
- Obtained insurance authorizations for procedures and tests
- Maintained physician's patient schedule and prepared materials for clinic
- Screened and triaged multi-line phones, took messages, and followed physician's instructions
- Managed EMR entries, orders for refills, and referrals.
Education
High School Diploma -
05.1998
Skills
- Appointment Scheduling
- Medical Records Maintenance
- EMR Software
- HIPAA Compliance
- Claims Processing
- Billing and Collection Procedures
- Medical Terminology
- Administrative Support
- Medical Terminology
- Data Entry
Timeline
Medical Billing Specialist - Radiant Health Family Medicine
11.2022 - 07.2023
Medical Office Coordinator - Maxim Wellness Centers
02.2017 - 09.2022
Medical Office Coordinator - Agape OBGYN
12.2013 - 12.2016
Transplant Coordinator - Emory Healthcare
08.2009 - 12.2013
Patient Account Representative II - Emory Healthcare
12.2007 - 07.2009
Medical Secretary - Emory Healthcare
01.2005 - 01.2008
Alonzo A Crim High School - High School Diploma,