Dawood Shah
QA tester
Seattle,WA
Summary
Thorough quality assurance professional highly skilled in manual and automated application testing. Partners successfully with project management and development team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
QA Tester
Used-gadget
Bothell, WA
09.2020 - 11.2022
- Analyzed software requirements and identified potential issues.
- Collaborated with developers to ensure that reported bugs were fixed correctly.
- Participated in daily stand-up meetings with the development team to discuss progress made towards project goals.
- Implemented best practices for ensuring high levels of software quality assurance across all projects.
- Installed software updates and applications onto customer's devices.
- Repaired broken hardware components, including circuit boards and antennas.
- Troubleshot various mobile operating systems, such as Android and iOS.
- Instructed customers on how to properly maintain their cell phone device.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested connections to verify power supplies and communication link functionality.
Cell Phone Repair Technician
UBreakiFix
Los Angeles, CA
02.2020 - 09.2020
- Completed new OS installations on phones, tablets and laptops
- Removed damaged components, assessed faults and repaired or replaced with new parts
- Checked cell phones for signs of fraud and compatibility with refurbishment
- Used soldering skills to break connections and reconnect components
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Technical Support Specialist
ATMGUY
Los Angeles, CA
01.2020 - 06.2020
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts
- Observed system functioning and entered commands to test different areas of operations
- Loading and unloading the ATM Machines
Quality Control Specialist
Exelis
Helmand, Afghanistan
06.2013 - 03.2020
- Investigated performance to maintain employee adherence to quality and safety policies
- Devised strategic and operational planning to evaluate client outcomes with quality management team
- Implemented internal auditing practices to create standards and statutory obligation compliance reports
- Approved incoming materials by confirming specifications and approved finished products
- Performed quality control inspections at customer sites to determine alignment with safety regulations
- Completed quality assurance reviews to assess accuracy of data and validate results
- Identified and analyzed business strategy implications for growing companies to increase longevity
- Daily activity report to the management
Security Officer
Citiguard Inc.
Los Angeles, CA
10.2019 - 02.2020
- Monitored 24 security cameras and fire, building and alarm systems
- Surveilled all areas within facility to identify suspicious behavior
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage
- Operated scanning equipment to keep entrance lines moving efficiently
- Searched individuals and baggage for devices, weapons and other prohibited items.
Service Technician
Culligan Water Conditioning
San Antonio, TX
02.2017 - 08.2019
- Offered repair or service options to help customers make decisions
- Tracked all changes and actions in computer-based documentation system
- Developed preventive maintenance procedures and schedules for all on-site equipment
- Assessed and identified issues and quickly resolved to restore functionality
- Inspected machinery and components to troubleshoot operations
- Achieved customer satisfaction rating of 100% exceeding corporate targets
- Serviced and repaired equipment according to manufacturer guidelines
- Completed daily appointment schedule to drive quality and timely service.
Production Operator
flower bakery
San Antonio, TX
01.2015 - 02.2017
- Organized all project components on work tables according to work flow
- Recorded production data in daily logs
- Monitored processes to avoid overloading and keep machinery functioning properly
- Recognized defective material and reported issues to management to facilitate prompt resolution
- Assisted assessment of finalized product development to maintain QC standards
- Troubleshot issues with machines and made repairs
- Examined final products to check conformance with quality and design standards.
Linguist
State Department (OGA)
Helmand, Afghanistan
01.2010 - 02.2013
- Helped interrogators track locations and points of interest through using multiple map tracking tools during interrogations, including GPS and Satellite
- Performed quality control for translations for accuracy and readability
- Coordinated security clearances and procured supplies and materials to maximize training opportunities
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews
- Provided real-time interpretation between English and Pashto and Dari speaking individuals
- Communicated and coordinated with local security and political leaders to secure governance, reconstruction and stabilization matters
- Interpreted statements made by participants during interviews, meetings and conferences by using various methods to preserve original intent, meaning and emphasis
- Assessed, reported on and leveraged complex data on talent development and learning strategies
- Determined credibility, value and relevancy of information from various data sources to produce timely reports.
Linguist
US Military
Helmand, Afghanistan
04.2006 - 01.2010
- Performed analysis and derived information
- Developed experiments based upon gathered data to help promote new learning and behavior strategies
- Prepared in-depth reports for COs based on information gleaned from experiments
- Provided translation between the US military and local people
- Coordinated security clearances and procured supplies and materials to maximize training opportunities
- Provided high profile meeting and documents translation.
Education
West Valley Occupational Center
03.2020
Udemy Online
03.2019
Udemy Online
01.2019
Texas Education Community School
06.2018
Restore Education Of San Antonio
05.2006
Google Online
Skills
- Problem resolution
- Operational improvement
- Hardware diagnostics
- Windows XP/Vista
- Call center experience
- Antivirus Software
- Application installations
- Apple Certified System Administrator (ACSA)
- Ability To Travel
- Music Production
- Strategic Direction
- Quality Review Processes
- Detail-Oriented
- Administrative support
- Communications
- LAN/WAN
- Technical Troubleshooting
- Customer support needs assessment
- Apple Certified Support Professional (ACSP)
- DHCP/DNS Ethernet and Firewall proficient
- Apple Certified Portable Technician (ACPT)
- Social Media
- Strong Problem Solving
- Customer Feedback
- Customer Support
Timeline
QA Tester
Used-gadget
09.2020 - 11.2022
Cell Phone Repair Technician
UBreakiFix
02.2020 - 09.2020
Technical Support Specialist
ATMGUY
01.2020 - 06.2020
Security Officer
Citiguard Inc.
10.2019 - 02.2020
Service Technician
Culligan Water Conditioning
02.2017 - 08.2019
Production Operator
flower bakery
01.2015 - 02.2017
Quality Control Specialist
Exelis
06.2013 - 03.2020
Linguist
State Department (OGA)
01.2010 - 02.2013
Linguist
US Military
04.2006 - 01.2010
West Valley Occupational Center
Udemy Online
Udemy Online
Texas Education Community School
Restore Education Of San Antonio
Google Online