Summary
Overview
Work History
Education
Skills
Timeline
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Dawson Armstrong

Forney,TX

Summary

Dynamic professional with a proven track record in customer relationship management and problem-solving. Skilled in managing inquiries and technical support, leading to increased client satisfaction and streamlined operations.

Overview

7
7
years of professional experience

Work History

Sales Support Engineer

Solenis
Forney, Texas
04.2024 - Current
  • Identified and implemented strategies for increasing equipment operating efficiency.
  • Drafted detailed reports summarizing experimental results and providing recommendations for future work.
  • Monitored environmental conditions at facilities to ensure compliance with applicable laws and regulations.
  • Assisted clients with technical inquiries regarding product features and applications.
  • Managed customer orders by coordinating with suppliers and logistics teams.
  • Resolved client issues promptly by liaising between sales and technical departments.
  • Analyzed data from multiple sources to identify trends or patterns that could improve sales processes.
  • Maintained relationships with existing clients by providing ongoing technical support after the sale was complete.
  • Updated inventory records based on incoming and outgoing shipments.
  • Assisted in developing training materials for new team members.
  • Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
  • Maintained up-to-date knowledge of company products and services offerings.

Production Operative

Cascades Tissue Group
Pryor, Oklahoma
02.2019 - 03.2024
  • Checked and monitored product quality to ensure it met company standards.
  • Maintained accurate records of materials used, production times and processes followed.
  • Implemented Lean Manufacturing principles to improve efficiency, reduce costs, and increase quality across the entire value stream.
  • Implemented lean practices within the supply chain organization to reduce waste and increase productivity.
  • Identified areas where efficiency can be improved through process optimization techniques such as lean manufacturing principles.

Education

High School Diploma -

Siloam Springs High School
Siloam Springs, AR
05-2017

Skills

  • Technical support
  • Data analysis
  • Report writing
  • Customer relationship management
  • Microsoft office expertise
  • Proposal development
  • Problem-solving
  • Account management
  • Report drafting
  • Order management
  • Compliance monitoring
  • Microsoft Excel and PowerPoint
  • Product demonstration
  • Sales strategy development
  • Salesforce configuration
  • Inventory management

Timeline

Sales Support Engineer

Solenis
04.2024 - Current

Production Operative

Cascades Tissue Group
02.2019 - 03.2024

High School Diploma -

Siloam Springs High School

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