Dawson Armstrong
Muskogee,OK
Summary
Detail-oriented individual with exceptional communication and account management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Support Engineer /Associate Key Account Manager
Solenis
Muskogee, OK
05.2025 - Current
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Authored comprehensive reports on trends observed in customer inquiries, offering insights into potential product improvements or additional services offerings.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
- Led cross-functional project to improve company's support infrastructure.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Maintained accurate records of account activities using CRM systems for effective tracking.
- Monitored competitor activities and market trends to inform account strategies.
- Collaborated with cross-functional teams to resolve customer inquiries and issues promptly.
- Streamlined internal processes for more efficient management of key accounts and improved client communication.
- Regularly updated account plans with relevant information regarding client goals, challenges, and progress towards objectives, ensuring alignment across all stakeholders.
- Delivered comprehensive sales presentations to showcase product benefits and value propositions tailored to client needs.
- Developed tailored strategies for each key account to ensure optimal results and enhance customer loyalty.
- Established clear lines of communication between clients and internal team members, facilitating effective collaboration towards shared goals.
- Conducted regular business reviews with clients, providing insights on performance metrics and addressing any concerns or opportunities for growth.
- Provided exceptional customer service to address any issues or challenges faced by clients, fostering trust and ongoing collaboration.
- Implemented data-driven approaches to analyze account performance, enabling informed decision-making and strategic adjustments as needed.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed and delivered presentations to key customers to position products and services.
- Spearheaded the development of customized proposals that showcased the unique value proposition offered by our business services, winning new contracts.
- Streamlined inventory tracking processes to enhance accuracy and reduce discrepancies.
Support Engineer
Solenis
Forney, TX
04.2024 - 05.2025
- Provided technical support for customers, resolving issues related to product performance and application.
- Assisted in troubleshooting complex system problems, enhancing customer satisfaction through effective communication.
- Documented and maintained detailed records of support interactions for continuous improvement initiatives.
- Monitored system performance metrics, identifying areas for improvement and optimization.
- Responded to customer feedback, contributing to product development discussions and enhancements.
- Engaged in continuous learning of product features, adapting support strategies accordingly.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Documented testing procedures and created detailed reports for stakeholder review.
- Participated in peer reviews to ensure adherence to best practices in testing standards.
- Assisted in the implementation of continuous integration/continuous deployment practices within the team.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Identified new business opportunities within existing accounts, leading to increased revenue generation.
- Supported sales team with lead generation efforts by conducting industry research and compiling prospect lists.
- Developed a thorough understanding of client needs and business objectives, enabling the creation of tailored proposals that effectively addressed key pain points.
- Streamlined inventory tracking processes to enhance accuracy and reduce discrepancies.
Backtender /Production Machine Operator
Cascades Tissue Group
Pryor, OK
02.2019 - 03.2024
- Operated machinery to ensure efficient production of tissue products.
- Monitored quality control processes, ensuring compliance with safety and quality standards.
- Reduced downtime by troubleshooting equipment malfunctions and performing routine maintenance tasks.
- Assisted in training new hires, ensuring they were knowledgeable about procedures and safety protocols.
- Improved machine performance through diligent attention to detail, eliminating errors, and maintaining cleanliness.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Fast Food Worker
Long John Silvers A&W
Siloam Springs, AR
10.2015 - 11.2016
- Operated kitchen equipment to prepare food items according to safety and quality standards.
- Delivered excellent customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness of workstations and dining areas, adhering to health regulations.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Assisted in training new employees on operational procedures and customer interaction techniques.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored food preparation processes for consistency and adherence to recipes and guidelines.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05-2017
Skills
- Troubleshooting skills
- Technical support
- Application installations
- Project coordination
- Customer relationship management
- CRM software
- Account growth
- Account management
- Account development
- Services optimization
- Time management
Timeline
Support Engineer /Associate Key Account Manager
Solenis
05.2025 - Current
Support Engineer
Solenis
04.2024 - 05.2025
Backtender /Production Machine Operator
Cascades Tissue Group
02.2019 - 03.2024
Fast Food Worker
Long John Silvers A&W
10.2015 - 11.2016
High School Diploma -
Siloam Springs High School