Summary
Overview
Work History
Education
Skills
Timeline
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Dawson Bates

Addison,TX

Summary

Competent Product Specialist with close to 2 and half years in automotive wholesale and close to 4 years in the Automotive Industry. Skilled in demonstrations, data collection and sales. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Product Specialist Lead

CarOffer LLC
03.2024 - Current
  • Trained and coached team of four, making up two separate teams that worked on different products.
  • Designed process flow and created best practices for Product Specialist to improve customer success.
  • Organized monthly projects designed to increase transaction volume.
  • Lead pilots on new products coming out with smaller client base to collect feedback for the Development team before releasing products platform wide.
  • Quarterly updates to vehicle database to ensure that all current Year, Make, Model, and Trims of vehicles are available.
  • Documented department level KPI's and worked with Development to build reporting to track them.

Critical Accounts Advisor

CarOffer LLC
11.2022 - 03.2024
  • Primarily negotiated with "Matrix Buyers" to hold deals together
  • Responsible for tracking and reporting on issues within sales operations funnel that lead to loss.
  • Provided Coaching to sales and operations representatives in scenarios that lead to loss.
  • Managed wholesale losses incurred in remarketing.
  • Worked closely alongside retention team to arbitrate issues where customers were at risk of churning.

Matrix Advisor

CarOffer LLC
03.2022 - 11.2022
  • Coordinated work or monthly projects geared towards improve customer success
  • Produced detailed reports centered around KPIs.
  • Analyzed customer buying strategies and worked with customer to improve buying strategies in order to help meet their
  • Reviewed new customer buying strategies to assist new customers when first starting on platform to ensure customer success.

Internet Sales Manager

Grubbs Nissan
01.2021 - 01.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Education

No Degree - Computer Programming Technologies

Texas State Technical College - Waco
Waco, TX

No Degree - General Studies

McLennan Community College
Waco, TX

High School Diploma -

McGregor High School
McGregor Texas
06.2017

Skills

  • Product Demonstrations
  • Customer Engagement
  • Sales expertise
  • Problem-Solving
  • CRM Software Proficiency
  • Market Analysis
  • Negotiating

Timeline

Product Specialist Lead

CarOffer LLC
03.2024 - Current

Critical Accounts Advisor

CarOffer LLC
11.2022 - 03.2024

Matrix Advisor

CarOffer LLC
03.2022 - 11.2022

Internet Sales Manager

Grubbs Nissan
01.2021 - 01.2022

No Degree - Computer Programming Technologies

Texas State Technical College - Waco

No Degree - General Studies

McLennan Community College

High School Diploma -

McGregor High School

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Dawson Bates