Dawson Burgess
South Jordan,USA
Summary
I am a hard-working, personable, and dedicated employee with over 5 years in customer service and recently obtaining my CompTIA A+. I am detail-oriented and always willing to learn new things to manage my time more efficiently and provide an excellent experience for others. I am motivated and ambitious to use my skills to expand my career in the technology industry.
Overview
8
8
years of professional experience
Work History
Cargo Handler
Estes Express Lines
10.2020 - Current
- Loaded and unloaded cargo from trucks, containers, and warehouses
- Inspected freight for damages or missing items before loading
- Organized pallets of cargo in an orderly fashion for easy retrieval
- Reported any discrepancies between shipping documents and actual cargo loads
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows, leading to successful shipment completions.
Online Grocery Associate
Walmart
05.2018 - 10.2020
- Assisted customers with online grocery orders, answering questions and providing helpful information
- Provided customer support for technical issues related to the online ordering process
- Troubleshot any problems or errors that occurred during checkout
- Maintained accurate records of all orders placed through the website
Cashier
Del Taco
07.2016 - 05.2018
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Answered customer inquiries regarding store policies and procedures
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05-2026
High School -
Herriman High School
Herriman, UT05.2018
Skills
- Critical Thinking
- Data Entry
- Customer service
- Willing to Learn
- Attention to Detail
- CompTIA A
Timeline
Cargo Handler
Estes Express Lines
10.2020 - Current
Online Grocery Associate
Walmart
05.2018 - 10.2020
Cashier
Del Taco
07.2016 - 05.2018
High School -
Herriman High School
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
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