Dawson Duncan
Elma,WA
Summary
Determined professional with strengths in organization, self-motivation and time management. Known as dedicated team player and mentor. Reliably completes top-notch work.
Overview
7
7
years of professional experience
Work History
Shop Lead
Dutch Bros
Aberdeen, WA
07.2017 - Current
- Conducted performance reviews and documented employee progress.
- Monitored daily operations to ensure accuracy and efficiency in the shop.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Maintained accurate records of all inventory, supplies and equipment.
- Delegated tasks among staff members according to their individual strengths.
- Verified that store displays were properly merchandised according to company standards.
- Trained and mentored employees in procedures and performance improvement strategies.
- Managed shop jobs to complete work orders on time and keep tasks prioritized.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Maintained ideal stock levels of work supplies for shop needs.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - Communications
Washington State University
Pullman, WA05-2022
Skills
- Organized
- Detail oriented
- Staff Management
- Customer Relations
- Relationship Building
- Product Knowledge
- Team Player
- Performance Improvement
- Exceptional customer service
- Friendly and outgoing
- Speedy and efficient
- Inventory Management
Affiliations
- Fraternity Member of Phi Delta Theta at Washington State University
- Community Service
Accomplishments
- Employee of the quarter at two different stores
References
References available upon request.
Timeline
Shop Lead
Dutch Bros
07.2017 - Current
Bachelor of Arts - Communications
Washington State University