Dawson Dunthorn
Ammon,ID
Summary
Proven track record of enhancing customer satisfaction and retention, notably at Lyle Amado LLC, by leveraging strong verbal communication and team collaboration skills. Excelled in roles requiring quick learning and a focus on customer safety, achieving significant results in service delivery and efficiency. Demonstrated expertise in managing high-priority tasks and improving operational workflows.
Overview
5
5
years of professional experience
Work History
Barber
Lyle Amado LLC
10.2023 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Amazon Delivery Driver
Blue Jacket Inc.
04.2023 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Landscape/ Fence Laborer
Rocky Mountain Landscape and Fence
03.2021 - 12.2022
- Provided excellent pre-installation services, including site preparation and land clearing as needed.
- Expanded client base by consistently delivering professional results that exceeded expectations in terms of quality and aesthetics.
Inbound Call Center Representative
Channel Blend
10.2019 - 03.2020
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Education
Thunder Ridge Highschool
Idaho Falls, ID05.2019
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
Timeline
Barber
Lyle Amado LLC
10.2023 - Current
Amazon Delivery Driver
Blue Jacket Inc.
04.2023 - 09.2023
Landscape/ Fence Laborer
Rocky Mountain Landscape and Fence
03.2021 - 12.2022
Inbound Call Center Representative
Channel Blend
10.2019 - 03.2020
Thunder Ridge Highschool