Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dawson Gibbs

509 Torhunta Drive, Hope Mills,NC

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Overnight Coach

Walmart
Pembroke, North Carolina
09.2023 - 07.2025
  • Managed vendor relationships to maintain supply chain efficiency.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Led a team of 30+ employees, ensuring high productivity and excellent customer service.

ON Stocking Team Lead

Walmart
Fayetteville, North Carolina
08.2023 - 09.2024
  • Monitored team performance and provided constructive feedback.
  • Facilitated communication between departments for project alignment.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Operated equipment safely, including pallet jacks and forklifts, for efficient stocking.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Unloaded delivery trucks and verified contents against invoices.
  • Performed inventory counts of merchandise on a regular basis.
  • Collaborated with team members to execute promotional displays quickly and accurately.
  • Operated forklift safely and efficiently to move stock between locations within the store.
  • Placed products on conveyors for final wrapping and shipment.

Stocking Associate

Walmart
Fayetteville, North Carolina
11.2021 - 08.2022
  • Stocked shelves with merchandise to ensure product availability and organization.
  • Assisted customers in locating products to enhance their shopping experience.
  • Adhered to safety protocols while handling products and maintaining work areas.
  • Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
  • Lifted materials of varied weights on regular basis.
  • Stocked merchandise by UPC codes and read labels to match.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Accurately completed paperwork associated with stocking activities.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

host

Metro Diner
Fayetteville, North Carolina
10.2018 - 11.2019
  • Greeted guests warmly and guided them to their tables.
  • Managed reservations and organized seating arrangements efficiently.
  • Assisted servers by providing menus and answering guest inquiries.
  • Maintained cleanliness and organization of the dining area.
  • Handled guest complaints calmly and provided effective solutions.
  • Trained new hosts on customer service expectations and procedures.
  • Monitored dining flow and adjusted seating as needed for optimal service.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Provided excellent customer service by anticipating customer needs.
  • Processed payments from customers using a POS system.

Education

High School Diploma -

Grays Creek High School
Hope Mills, NC

Skills

  • Team building
  • Employee training
  • Performance evaluation
  • Customer service
  • Compliance enforcement
  • Vendor management
  • Inventory management
  • Staff monitoring
  • Time management
  • Verbal and written communication
  • Team motivation
  • Performance evaluations
  • Task delegation
  • Decision-making
  • Staff management

Certification

  • Power Equipment certified

References

References available upon request.

Timeline

Overnight Coach

Walmart
09.2023 - 07.2025

ON Stocking Team Lead

Walmart
08.2023 - 09.2024

Stocking Associate

Walmart
11.2021 - 08.2022

host

Metro Diner
10.2018 - 11.2019

High School Diploma -

Grays Creek High School

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