Dawson Korando
Saint Charles,MO
Summary
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerk, Manager
QuikTrip
11.2019 - 04.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Provided meeting support by taking minutes and dictations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Food Runner, Host, Busser
The Shack Frontenac
03.2017 - 11.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relationships with regular customers.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
Host, Busser, Food Runner
Firebirds Wood Fired Grill
02.2014 - 03.2016
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
Grill Cook
Steak N Shake
01.2013 - 01.2014
- Cleaned and maintained kitchen equipment regularly.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Established and maintained productive staff relationships for positive working environments.
- Stored and handled goods correctly to maintain freshness and condition.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Distributed food to team members with efficiency in high-volume environment.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Verified order accuracy and quality ahead of service to maintain standards.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Operated and maintained grills, fryers and other cooking equipment.
- Cleaned food preparation equipment, work areas, and counters or tables.
Education
High School Diploma -
Francis Howell North High School
Saint Charles, MO06.2017
Skills
- Decision-Making
- Multitasking Abilities
- MS Office
- Analytical and Critical Thinking
- Flexible and Adaptable
- First Aid/CPR
- Training and Development
- Teamwork and Collaboration
- Dependable and Responsible
Accomplishments
I have completed ServSafe. Currently hold 2 Certificates in Culinary Management. Completed alcohol serving and alcohol selling class as well as all the classes to serve alcoholic beverages at professional sporting event stadiums.
Certification
Foundations of Culinary Management
Levy alcohol training
SMART training for alcohol
Timeline
Clerk, Manager
QuikTrip
11.2019 - 04.2022
Food Runner, Host, Busser
The Shack Frontenac
03.2017 - 11.2019
Host, Busser, Food Runner
Firebirds Wood Fired Grill
02.2014 - 03.2016
Grill Cook
Steak N Shake
01.2013 - 01.2014
High School Diploma -
Francis Howell North High School