Dawson Otto
Sevierville,TN
Summary
Assistant Manager at Firehouse Subs with a proven track record in enhancing sales through strategic merchandising and effective team leadership. Skilled in conflict resolution and staff training, I foster a positive work environment while ensuring operational excellence and customer satisfaction. Committed to reducing waste and improving efficiency in fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Firehouse Subs
Sevierville, TN
02.2020 - Current
- Assisted in managing daily operations and staff scheduling.
- Trained team members on customer service standards and food safety protocols.
- Implemented inventory management practices to reduce waste.
- Enhanced sales through effective merchandising and promotional strategies.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Concrete Laborer
Mitchell’s Concrete Service
Sevierville, TN
01.2015 - 02.2020
- Assisted in managing daily operations and staff scheduling.
- Trained team members on customer service standards and food safety protocols.
- Implemented inventory management practices to reduce waste.
- Enhanced sales through effective merchandising and promotional strategies.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - Business Communication
North View Academy
Kodak, TN05.2021
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Team motivation
Staff training and development
Staff supervision
Conflict resolution
Recruiting and interviewing
Handle high stress situations
Certification
- OSHA 10
- Serve safe certified
Timeline
Assistant Manager
Firehouse Subs
02.2020 - Current
Concrete Laborer
Mitchell’s Concrete Service
01.2015 - 02.2020
High School Diploma - Business Communication
North View Academy