Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dawson Scott

Lemoore,CA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

6
6
years of professional experience

Work History

IT Technical Support Specialist

Aria Community Health Center
01.2025 - Current
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ipv4.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored system performance to identify potential issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Generated reports to track performance and analyze trends.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted in development of system security protocols.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.

Executive Administrative Assistant

US Navy
09.2019 - 09.2024


  • Drafted and edited correspondence on behalf of executives to ensure clear and professional communication.
  • Coordinated meetings and events, ensuring all logistics were handled efficiently and effectively.
  • Ranked #1 out of 12 colleagues for Executive administrative in 5 years.
  • Build, managed, and developed an administrative team comprised of 5 personnel, provided coaching and mentorship, conducted performance evaluations, and establish inclusive work cultures
  • Managed complex calendars, including scheduling and coordinating meetings, appointments, and travel arrangements for high ranking officers.
  • Compiled and prepared confidential and sensitive documents, reports, and presentations with a high level of accuracy and professionalism
  • Acted as a liaison between executives, staff, clients, and external stakeholders to ensure effective communication and collaboration
  • Organized and maintained electronic and physical files, records, and databases to streamline information retrieval and storage
  • Provided administrative support for key projects, including coordinating logistics, tracking action items, and preparing meeting materials

Education

Bachelor of Science - Cyber Security

Rasmussen University
Online
09-2025

Associate of Science - Network and System Administration

Rasmussen University
Florida
06-2023

Skills

  • Customer Satisfaction

  • Data Management

  • Attention to Detail

  • Organizational Skill

  • Conflict Resolution

  • Written and Verbal Communication

  • Time Management

  • Leadership

  • VoIP systems

  • Hardware installation

  • Application support

  • Virtualization technologies

Accomplishments

  • Increased number of resolved job tickets by 85% over previous year.
  • Completed intensive training in database fundamentals and software engineering.


Timeline

IT Technical Support Specialist

Aria Community Health Center
01.2025 - Current

Executive Administrative Assistant

US Navy
09.2019 - 09.2024

Bachelor of Science - Cyber Security

Rasmussen University

Associate of Science - Network and System Administration

Rasmussen University

Similar Profiles

CREATE PROFILE