Theresa White
Douglasville,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking work as an office administrator using my medical scheduling, phone etiquette, data entry, and customer service skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
JSF Call Center/First Citizens Bank
Douglasville, GA
11.2023 - Current
- Resolve customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintain detailed records of customer interactions and transactions for future reference.
- Follow standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
Assistant to Certified Pedorthist
Dawson White
Douglasville, GA
06.2012 - 12.2022
- Developed strong customer relationships to encourage repeat business.
- Partnered with physicians to acquire proper medical documentation.
- Set up and activated customer accounts.
- Scheduled and confirmed appointments.
- Filed appointment documents into work related software system.
Store Manager
Gymboree
Douglasville, GA
03.2000 - 09.2022
- Trained and mentored associates.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Associate of Applied Science - Data Entry
Snead State Community College
Boaz, AL05-1996
Skills
- Customer relationship management
- Data entry
- Customer satisfaction
- Multi-task management
- Appointment scheduling
- Professional telephone demeanor
- Active listening
- Time management
Timeline
Customer Service Representative
JSF Call Center/First Citizens Bank
11.2023 - Current
Assistant to Certified Pedorthist
Dawson White
06.2012 - 12.2022
Store Manager
Gymboree
03.2000 - 09.2022
Associate of Applied Science - Data Entry
Snead State Community College
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